Head of Propositions

2 weeks ago

London, United Kingdom Hiscox Full time

job description:
**About Hiscox UK**
Don’t assume you’ll be working for another insurance ‘suit’ at any old insurance firm. Obviously we do ‘do’ insurance but we like to think we are _in _the category but not _of _it.

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. As one of the most entrepreneurial and nimble businesses in the sector, we prefer to focus on those parts of the industry which are more difficult and more unusual. It’s a successful approach and one that’s seen us grow into a highly profitable FTSE 100 business with a brand that is the envy of the industry.

We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous, as well as the most innovative technology businesses. Our customers are diverse and unique but united by our ability to provide specialist insurance that right for them, with a service that goes above and beyond.

**The role**

At Hiscox we believe our success relies on 3 things; Great People, a Great Brand, Great Underwriting.

The Hiscox brand and proposition has always stood apart from its competitors.

Marketing plays a critical role; driving the brand and customer proposition, making Hiscox stand out from our competitors, and ultimately driving profitable growth. With ambitious plans to expand our business, Hiscox needs ambitious, courageous people with a restless spirit

**The role**

Hiscox UK is looking for an experienced Head of Propositions who will shape, design and lead the Proposition Function for Hiscox UK, setting the agenda for sector and proposition expansion for both SME’s and home insurance products.

This role will act as the linchpin between Underwriting, Commercial & the customer to set the agenda for growth opportunities to create data-led, innovative propositions both within our core product portfolio and adjacent opportunities.

**What you’ll be doing**:
As a niche insurer we are selective about the businesses and customers that we insure, taking care to select the right risks for customers so that we can serve our customers to the highest standard. This role is pivotal in taking a customer focussed, ‘outside in’ approach to lead on targeted sector, proposition and product expansion.

Hiscox has deep specialist underwriting expertise, and historically we have used this underwriting expertise to find and assess proposition growth opportunities. The time is right, to bring in a Head of Propositions with a proven track record of developing innovative propositions, to drive growth, to bring a stronger customer lens, and ‘outside in’ approach to our sector, proposition and product development.

This person will design the strategy, approach and function from scratch and will be excited by the opportunity to set the agenda. They will build very strong ties with the Head(s) of Product (Underwriting) to harness their specialist knowledge, whilst also bringing a fresh, ‘outside in’, customer perspective to give Hiscox a point of difference in the market. They will have both an inherent curiosity and innovative approach to bring in fresh angles and create innovative propositions, whilst also taking a highly commercial, data-led approach to ensure we achieve profitable growth in the right sectors.

Typical responsibilities will include:

- Design and build out our proposition development approach, ways of working and team (both direct team members as well as bringing together cross functional teams)
- Take an ‘outside in’ approach, capitalising on future industry, lifestyle or professional trends to spot new opportunities.
- Working closely with Heads of Product (Underwriting) to assess ‘inside out’ opportunities, bringing in a strong customer lens to optimise existing propositions and products
- Robustly assess market share within the current sectors that we operate to spot existing opportunities for growth, both designing a quantitative market sizing approach as well as assimilating existing insight that might exist either within Hiscox already or with our broker partners
- Lead a data-led approach to size sector opportunities, where we might look to expand to with new or adjacent products to new sectors
- Lead ‘innovation’ pipeline beyond the policy document to design value add propositions that set Hiscox apart from it’s competitors to win in the market.
- Analysis of existing book across the distribution channels (Direct | Broker| Schemes) to spot opportunities for cross-channel proposition expansion
- Lead Customer Insight team to use customer insight in both an expansive and reductive fashion to generate market leading new propositions
- Home Insurance: Working closely with the Head of Home Insurance to plan the strategy to effectively size the Home Insurance audience opportunity | Assess the proposition opportunity for the high

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