Resource Coordinator

3 months ago

Nottingham, United Kingdom Jigsaw24 limited Full time

**About the role**

Reporting to the Project Office Manager, the Resource Coordinator will manage resource scheduling and administrative tasks within Jigsaw24’s Project Office, supporting the wider Project Office team members.

**Key activities and responsibilities**:

- Log and record all Professional Services sales orders within the Project Office toolset
- Perform administrative duties for the department
- Maintain key project information within the Project Office toolset
- Schedule resource bookings within the toolset, together with subcontractor resource bookings
- Manage the Professional Services team and Professional Development bookings to support accurate utilisation reporting
- Understand the skillset of each engineer, and the skillset required for each engineer sales order/booking, to allow for strategic management of the engineering calendar and bookings.
- Strategically reduce/limit lead times for engineer bookings, and help to reduce the cost per booking, by realigning work between the engineers, considering outsourcing work to subcontractors, where required and where possible
- Review engineer bookings and upcoming orders with the Head of Technical Engineering, on a weekly basis, to address any resourcing concerns, resourcing movements/cancellations, and to provisionally schedule upcoming orders
- Schedule customer training sessions, and record the associated costs and revenue
- Effectively manage time, multitask across a number of projects/workstreams, and work in a fast paced environment
- Ensure accurate invoicing and recognition of revenue, as agreed with the customer, for completed work
- Track, categorise, and encourage the scheduling of TBC revenue twice weekly.
- For small orders/projects with no Project Manager/Coordinator assignment:
- Facilitate Pre-Sales to Project Team handover calls during the initiation activities
- Ensure the scope of the project is documented and customer sign off obtained prior to commencement.
- Understand the detail of the projects to be delivered, and ensure that the required tasks are understood and accepted by the assigned Professional Services engineer
- Schedule “kick off” and progress review meetings between the Professional Services engineer or trainer, and the customer
- Monitor project costs and revenue
- Manage requests for change to the scope, timeline or budget, and escalate related risks or issues to the Head of Project Office
- Consider the impact of the project to any existing systems, process or service contracts, and utilise the Jigsaw24 and/or customer change process, where required
- Facilitate the project handover activities to the Managed Services teams or customer

**About you**:

- Customer Service excellence and experience
- Resource coordination experience, working within Project Management teams
- Experience of task and resource management
- Excellent organisational skills and attention to detail, to ensure deadlines are met, and scope agreed and adhered to
- A positive and “can do” attitude, with the ability to work well in a small and specialised team
- Experience of assisting and supporting Project Managers and Coordinators
- Ability to use initiative and escalate where appropriate
- Budget and cost awareness, with the ability to identify risks to the agreed commercials and escalate where required
- A clear understanding of the technologies and solutions within the Jigsaw24 portfolio
- Advanced knowledge of the Microsoft Office Suite of products
- ServiceNow knowledge (Desirable)

**Who are Jigsaw24**

We’re a passionate commercial organisation, so we’re always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies - it’s about what you can achieve. As a business, we never stand still. Neither do our staff. In fact, we encourage them to follow their own path and help us improve how we all work.

From our office decor to the flexible benefits we give our employees, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and make sure everyone stays on board. We’ll never put profit ahead of our responsibilities, and we’ll always provide the same personalised service our customers love - no matter how big we grow. Ever since we started trading, our culture has been based on delivering great customer services and providing solutions based on technical excellence.

We’re open to change and new ideas. Reducing our impact on the environment and taking care of our staff will always be in our minds as we continue to develop and expand. It’s why we’re conservative with our economics, but liberal with our attitudes.

Our team mean everything to us, so we put them first. We respect each person as an individual to create an inclusive, supportive atmosphere that feels like a family. We celebrate the successes of our colleagues, both within the c

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