Product and Service Governance Cordinator

6 months ago

London, United Kingdom Société Générale Full time

**Responsibilities**:
**Description of the Business Line or Department**

The Client Solutions Group (CSG) is responsible for developing and managing client solutions for Kleinwort Hambros. The purpose of the group is to bring together our client solutions into one group by harmonising and strengthening the offer, including developing products and services proposition to empower client-facing staff to deliver exceptional client service and win new business. The CSG function spans Investment Management (IM), Chief Investment Office (CIO), Credit and Banking, Digital Deliveries, New Product Development, Offer and Review, Communications and the Risk & Oversight that covers Portfolio Risk and Investment Performance oversight, Fund services, Operational Risk and Compliance oversight and New and Ongoing Product Governance.

**Summary of the key purposes of the role**

This newly designed role is to support the CSG Head of Operations and Risk and Product and Service Governance Team Leader lead the product and service governance team and continuously enhance and implement FCA Consumer Duty outcomes for product and service and price and value. The role will ensure the full product / service lifecycle is adhered to and good client outcomes for all cohorts. It will be an important link between CSG and Commercial to drive change to ensure good clients are always being achieved.

The key purpose of this role is to:

- Work on new and ongoing product / service governance requirements such as Target Market Assessments, Living product reviews, Fair value assessments and ongoing monitoring.
- Conduct analysis of fees that clients are being debited and identify cohorts of clients that could be discriminated.
- Continuously work to ensure all products and services are monitored and provide value to all consumers within the target market,
- Build strong relationships with commercial colleagues to ensure the link between CSG and Commercial strategies are aligned

***

**Summary of responsibilities**
- Work with the Product and services governance team leader to deliver on our new and ongoing product / service governance requirements
- Build strong relationships with commercial colleagues to ensure the link between CSG and Commercial strategies are aligned
- Support remediations plans that is a result of poor KPIs through the ongoing monitoring / stress testing against the products and services and ensure the consumer duty outcomes are adhered to.
- Ensure the Target market assessments are regularly assessed obtain justification for sales outside of target market.
- Populate and complete Consumer Duty questionnaire requests from third parties such as fund managers
- Support the production and review of the fair value assessments and ensure changes with the product SME are actioned where fair value is not achieved. Work with the business lines of B2B and Business Development product and service summary statements to distributors of products and services.
- Populate the living product reviews with product SME to ensure a smooth review and sign off.
- Continuously review the vulnerable client MI and work with Commercial to ensure that the products and services continue to provide the right level of support and value.
- Regularly review the distribution strategy of the product range to ensure we are only distributing to the target market and in line with commercial strategy.
- Request feedback annually from external distributors of our products and services.
- Working with the Product Governance and services team leader to ensure NPC and PSOC committee packs are co-ordinated and produced.
- Continuously review costs and charges/ fees with commercial to ensure clients are not facing any unreasonable charges and that they are in the right product or service.
- Support the Head of Operations and Risk and Product and service governance team leader to drive audit deliverables that are linked to product / service governance
- Escalate any concerns to the Product and service Governance team leader and product SME where regulatory, tax changes could impact any product or services, with consideration of the target market and distribution strategy.
- Any continuous improvements that are identified to support the Consumer Duty outcomes are embedded into BAU processes.
- Continue to identify data and MI that will strengthen processes that are innovative and efficient.

**Profile required**:
**Competencies**
- Professionalism & Enterprise
- Confident stakeholder engagement skills at all levels
- Ability to develop strong knowledge of business processes, standards, policies, and procedures
- Attention to detail
- Highly motivated to join a fast-paced environment
- Team Spirit & Collaboration
- Innovation with Focus
- Ability to perform under pressure and meet tight deadlines
- Ability to drive and support change management
- Ability to work
- Numeracy
- Reliability
- Organised
- Analytical Thinking
- Strategic & Commercial Awareness

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