Senior Service Delivery Manager
2 weeks ago
Job Summary:
The Vox Network Consultants is seeking a highly skilled and experienced Senior Service Delivery Manager to join our team. This is a unique opportunity to lead the operational delivery of an efficient, effective, and comprehensive Anti-Social Behaviour (ASB) and Statutory Nuisance Service in Lewisham.
Responsibilities:
- Develop and implement strategies to improve service delivery and ensure compliance with legislation and policies.
- Lead investigations and enforcement work related to breaches of legislation, adhering to best practices and policies.
- Cordinate responses to complaints of ASB and Statutory Nuisance, ensuring timely and effective resolution.
- Undertake targeted and proportionate enforcement actions, including seizing goods, issuing statutory notices, and preparing legal documents.
- Collaborate with internal stakeholders to achieve service goals and objectives.
Requirements:
- Significant experience working in housing association or council environments.
- Strong leadership and management skills, with ability to motivate and guide teams.
- Excellent communication and interpersonal skills, with capacity to build strong relationships with residents, businesses, and community groups.
- Ability to analyze complex information, identify key issues, and develop effective solutions.
- Familiarity with relevant laws, regulations, and policies governing ASB and Statutory Nuisance services.
Benefits:
- Competitive salary: £35,000 - £40,000 per annum.
- Opportunity to work in a dynamic and supportive environment.
- Chance to develop new skills and expertise.
Contract Details:
- Ongoing contract with potential for extension.
- PAYE via Umbrella.
- Monday to Friday, 9am to 5pm.
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