Guest Services Host

4 days ago


London, United Kingdom ABM Full time

***

**JOB TITLE**:Guest Services Host

**REPORTING TO**:Guest Services Supervisor/Guest Services Manager

**LOCATION**:London Designer Outlet

**HOURS**:16 hours per week

**ROLE OVERVIEW AND PURPOSE**

We are searching for a professional, trustworthy Guest services host who would enjoy working in an
exciting, fast-paced environment. The Guest services host will ensure that all guests and visitors receive
a warm welcome and a lasting first impression of the center.

**KEY RESPONSIBILITIES**
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the

guest where possible to the location/destination.
- Upsell LDO gift card to our guests visiting the center
- Being knowledgeable about the local area, attractions, directions, and facilities and to supply this
- information to guests on a regular basis.- Answer incoming calls and provide appropriate information.
- Responsible for cash float
- Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to
- anticipate their needs.- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of
- crisis and emergency procedures- Maintain personal hygiene standards all times
- Ensuring inter-departmental communication and cooperation in the interest of better guest
- satisfaction.- Maintain professional grooming standards.
- Ensure KPI’s are delivered and met.
- Adhering to data protection protocols GDPR

**REQUIRED SKILLS AND EXPERIENCE**
- The ideal Guest Services Host will:
- Previous experience in a customer-facing role
- Excellent customer service skills and is passionate about exceeding guest expectations
- Able to work in a fast-paced working environment and remain calm under pressure
- Must be able to work shifts at any time of the day, including weekends, event days and bank
- holidays- Have good telephone manner
- Be able to demonstrate experience in complaint handling
- Possess a good command of English and has excellent communication skills (written and verbal)
- Comfortable with change and ability to embrace new ways of working

REC001 General Job Description V2
- Have excellent interpersonal, communication and presentation skills and be able to connect with all

partners and live up to our mission statement: “We are focused on delivering an exceptional guest
experience which captures the heart from the moment you arrive”
We offer:
Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer
great benefits and opportunity for you to develop with us. LDO is a great place to further your career. We
love seeing our team members fulfil their potential and always work to achieve more together as an
individual and as a company.

**OUR COMPANY VALUES AND BEHAVIOURS**

Respect | Collaboration | Integrity | Innovation | Excellence | Trust

REC001 General Job Description V2


  • Guest Services Host

    7 months ago


    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Services Host to join our vibrant and friendly Rapport team, based in our Client’s near Blackfriars. Our Client is an ever-expanding global American banking and financial services corporation. The Guest Services Host is an integral part of our European Headquarter's operational success. You will be the face of...

  • Corporate Receptionist

    7 months ago


    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Service Host to join our vibrant and friendly team of Guest Services Hosts and Community Managers spread across the UK and Ireland.** You will be working directly alongside a team of five in London, that is part of the wider team of 16 people. This is a full time permanent role, 40 Hours per week, 8am -...

  • Guest Service Host

    7 months ago


    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11282 **Date Posted**:10 June **Salary**:£ 11.88 At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Guest Service Host**, you are the first and last person our...

  • Guest Services Host

    7 months ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Guest Services Host** **REPORTING TO: Guest Services Supervisor** **LOCATION: London Designer Outlet - Wembley** **CONTRACT: Permanent** **HOURS: 16 hours per week** **SHIFT PATTERN: 2 working days out of 7 - (8 hours Shifts)** **PAY RATE: £12.24 per hour** **ROLE OVERVIEW AND PURPOSE** We are looking for a...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Hostess/host

    6 months ago


    London, United Kingdom Host Staffing Full time

    **Exciting Opportunity for Host/Hostess (Restaurant and Bar)** Join our team as a Host/Hostess and embark on an exciting journey in hospitality. As a key member of our team, you'll enjoy a competitive base salary of up to £27,000, based on experience, along with additional benefits including service charge upto £10,000 PA. **What You'll Get**: -...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction**We are hiring a Welcome Host **to provide excellent service to clients and customers and support with events when needed.** Our client is a global media, marketing, and corporate communications company where not a single day is the same! It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes...

  • Guest Service Host

    7 months ago


    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11052 **Date Posted**:9 May **Salary**:11.82 We are recruiting for a** Guest Service Host **for one of the Coolest New hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident is...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Host/hostess

    7 months ago


    London, United Kingdom Host Staffing Full time

    **Position: Host/Hostess (Restaurant and Bar)** **What will you get?** - Base salary of up to £27,342, based on experience, plus an approximate service charge ranging between £6,000 to £8,000. Also, enjoy a loyalty bonus of 6% on your contracted base salary, distributed in two equal parts. - Increased holiday allowance with length of service -...

  • Guest Service Host

    7 months ago


    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11366 **Date Posted**:19 June **Salary**:11.82£plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher) We are recruiting for a **Guest Service Host** for one of the Coolest New hotels in...


  • London, United Kingdom Central Guest Services Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ11284 **Date Posted**:11 June At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Night Guest Service Host,** you are the first and last person our guests call. Your helpful, can-do...

  • Guest Experience Agent

    7 months ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting a Receptionist / Welcome Host to join our amazing Rapport team one of our client sites in Paddington. The client is a leading UK Property company that provides high quality, sustainable offices. This is a full time role, 40 hours per week, Monday to Friday. Normal shifts are between 07.30am to 6pm. Main...

  • Guest Host

    7 months ago


    London, United Kingdom Oxygen Full time

    **Overview** - At Oxygen our purpose is simple. We create moments that matter, every day. For our teammates, the jumpers in our parks and the grown-ups that bring them. So, they all feel a little happier, healthier and bouncier for time spent with us. **The Role** Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see,...

  • Fine Dining Host

    7 months ago


    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Fine Dining Host to join our team at one of Rapport’s most prestigious contracts. The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests. Joining a team of four, you will work in an exclusive area of...


  • London, United Kingdom Host Staffing Full time

    **Host - Gastro pub - New Opening** **Notting Hill** **£35,000** Located a few minutes walk from Notting Hill Gate & Westpourne Park tube stations. My client is a newly opened busy gastro pub with beautiful restaurant, bar, and private dining rooms. **The Role**: - This is a great opportunity for a Host/Hostess to join an upmarket dining gastro pub. -...

  • Guest Experience Host

    7 months ago


    London, United Kingdom art’otel Full time

    **Department**: Concierge & Porters **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11277 **Date Posted**:7 June **Salary**:12.96£ **Guest Experience Host** We are recruiting for a **Guest Experience Host **for one of the Coolest Long revered as London’s effortlessly cool cultural core, Hoxton’s hip...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome **a **high**ly** motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in **London**.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team...