Digital Change Support Officer

3 weeks ago

Dorchester, United Kingdom Dorset County Hospital NHS Foundation Trust Full time

Do you thrive on organisation and have a keen eye for details? Are you looking for the opportunity to work on an exciting and challenging project that will make a difference to how services are delivered? Perhaps you're looking to take the first step into Digital Transformation?

The Digital Services team are looking for a dynamic and organised person to join our team as a Digital Change Support Officer so, if this describes you, we would love to hear from you

**If successful, you will**:

- Provide high quality administrative and project support to the Programme Manager and the digital change lead;
- Play an integral role in maintaining project documentation and governance;
- Work in a multi-disciplinary and multi-professional team on an exciting change project.

**To be successful, you will have**:

- Experience in providing high-quality administrative support to either a project or an operational service team;
- Exceptional communication and interpersonal skills;
- An interest (and even better - experience) in quality or service improvement;
- Strong IT skills with the capacity to learn how to use new systems if required.

The post holder will provide administrative support to the Digital Transformation Team and will assist with or lead aspects of the following:

- Liaison with internal and external staff and agencies, including all levels of staff within the Trust, system suppliers and external agencies.
- Planning and implementing a range of benefits and change management activities involving a wide variety of stakeholders.
- Support business change by analysing and documenting the gaps between current and future business processes and working with staff to develop implementation plans.
- To support benefits baselining and realisation work within the programme.
- To facilitate the identification and introduction of new business practices, maximising the benefits by aligning new technologies with opportunities for service improvement, staff development, and improved patient experience.
- Maintain risk, issue and action logs and lesson learnt logs for the programme.
- Support the maintenance of benefits registers, chasing up actions, conducting surveys and collecting information to support benefits analysis.
- Provide administrative support for all meetings including room bookings, diary management, ensuring agendas and papers are distributed in accordance with terms of reference, documenting meeting outputs, and maintaining notes and actions, updating action, issue and risk logs as required.
- Maintain all project documents including management of version control for key documents.

The Digital Services team is a friendly, hardworking, and supportive team, and we work with teams across the hospital on a range of projects and services. We are looking forward to welcoming the Digital Change Support Officer into our team, and will work with them to ensure that they are supported to be effective and successful.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

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