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Patient Services Administrator

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Wellingborough, United Kingdom Albany House Medical Centre Full time

**General Information JOB TITLE**: ADMINISTRATOR: Appointments (part time) DEPARTMENT: Administration ABOUT ALBANY HOUSE, OUR VALUES AND BEHAVIOURS Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff. As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great. In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.

**Our values are**: We treat patients, service users, and each other with kindness, dignity and respect Services are always designed around the Patient. We deliver services that are well managed, efficient, convenient and accessible for patients We do what we say we are going to do We are one team and work best when we work together Key responsibilities Manage, administer and deal with all appointment enquiries and queries from patients, staff and general public including arrangingand managing visits if required Other administrative duties deemed relevant to the role Lease with external partners Treat EVERY patient, staff member and general public with respect and dignity Making, canceling and re-arranging appointments Other administrative duties Carry out other administrative duties as required to cover other staff absence and in times of increased activity