Customer Service Representative

5 days ago


Wellingborough, Northamptonshire, United Kingdom Northampton Business Directory Full time

At Northampton Business Directory, we are seeking a skilled and enthusiastic Customer Service Representative to join our dynamic team at our mixed NHS and private practice in Wellingborough.

This is an excellent opportunity for you to develop your skills-set and become part of one of the fastest growing dental groups in the UK. As a Customer Service Representative, you will provide high-quality reception and administration services to ensure patient satisfaction, providing excellent service and maximum contribution to practice efficiency, effectiveness, and profitability.

About the Role:

  • The successful candidate will establish and maintain positive working relationships with all members of the dental team.
  • You will be responsible for delivering outstanding customer service skills, maintaining strong interpersonal, verbal and written communication skills, ensuring excellent telephone manner, operating computer-based systems efficiently, managing a varied workload effectively, exercising excellent attention to detail and using initiative.

Key Responsibilities:

  1. Deliver exceptional customer service to patients and staff alike.
  2. Maintain accurate records and files.
  3. Process payments and handle financial transactions.
  4. Assist with day-to-day administrative tasks.

Benefits:

  • Staff referral schemes.
  • Birthday leave.
  • Discounted dental treatment after 6 months service.
  • Fully funded DBS checks.
  • Access to an Employee Assistance Platform.
  • Career mobility and progression opportunities.
  • Auto enrolment into a pension after 3 months service.

Requirements:

  • Strong receptionist or administration experience.
  • Excellent organisational skills.
  • A well-presented and motivated individual who enjoys working independently and within a great team.

Salary: £22,000 - £25,000 per annum. This role is based at our practice in Wellingborough. If you have the required skills and experience, please apply today



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