Customer Service Administrator

7 months ago


Wellingborough, United Kingdom Inxpress MK Ltd Full time

InXpress MK (based in Wellingborough) has provided exceptional international courier and shipping solutions since 2007. Our vision is very clear - to become the leading provider of courier, air freight and dedicated vehicle solutions to our existing and potential clients.

An opportunity has arisen within the business for a Customer Service Administrator.

The overall focus is to deliver world-class customer service, in a fast-paced environment, to our customers, grow our business and contribute towards achieving and exceeding the organisation’s goals and targets.

**The key parts of the role will include**:

- Minimum of 2 years experience in a similar role
- Customer Service/Administration experience
- Providing product advice to customers
- Managing exception reports, liaising with clients/suppliers to resolve issues to resolution.
- Informing customers of prices, shipping dates and handling any related issues.
- Processing Telephone orders
- Answering inbound calls
- Chasing up quotes with customers
- Working with Sage 50 software and our website platforms
- Frequent communication with customers advising them of shipping information
- Sending quotations to customers. Filing quotes and orders
- Updating quotation files.
- Other duties as required from time to time
- Receive and record all claims, queries and credits, in line with agreed procedures, process through to resolution in line with Company procedures
- Previous experience in a Courier Shipping environment could be an advantage

**What You’ll Get in Return**:

- Competitive Salary + Performance Bonus.
- The opportunity to join a rapidly expanding organisation with great career opportunities.
- A dynamic, vibrant work environment.
- Free on-site parking
- Company Pension
- 28 days of annual leave.

Work remotely
- No

Pay: £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wellingborough: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: FTA Inx126



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