Receptionist/administration Assistant

3 days ago


Wellingborough, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

An exciting opportunity has arisen for a Receptionist/Administrative Assistant to work within the Community Mental Health Team based in Isebrook Hospital, Wellingborough.

We are seeking an individual who is enthusiastic, compassionate, flexible and creative in their approach and can work alongside nursing staff and the wider multi-disciplinary team to provide quality and effective administrative support.

You will have knowledge and understanding of Microsoft packages. You will demonstrate an enthusiasm for professional development and will be motivated to further your understanding and skills through various training opportunities.

You will be part of a dynamic and supportive team, benefiting from a comprehensive supervision and appraisal system, with a commitment to staff development.

Car owner/driver and current driving license essential or access to a car as you may be required to cross cover other sites (unless you have a disability as defined by the Equality Act 2010)

For moreinformation please contact Heather Rawley, Business Support Manager 07720 346349
- To act as the first point of contact for anyone accessing the Community Mental Health Team on reception and support the administrative function enabling effective and efficient services to be delivered to patients and families.
- To provide a quality and professional ‘front of house’ reception service to patients, family and staff attending the department.
- To work in a collaborative manner with all teams within the Community Mental Health Team and other health care staff/agencies as appropriate.
- To collect and disseminate the post.
- To book rooms as appropriate for clinics and/or meetings.
- To understand and maintain a high standard of confidentiality, adhering to the Trust Data Protection Policy.
- Ensure messages are taken clearly and concisely and passed to the relevant member of staff in a timely manner.
- Answer telephone enquiries in an appropriate mannger reporting information to patients, nursing staff and other members of the multi-disciplinary team.
- Maintain good written and verbal communication between all departments and outside agencies.
- Use computerised patient management sytem to access patient details and to update information.
- Ensure all outpatients arrivals and DNA’s are recorded accurately.
- Ensure relevant data is collected and inputted where applicable.
- Be responsible for ensuring adequate levels of stationery are maintained.
- Sign for deliveries and ensure they are directed the relevant team.
- Photocopy and scan documents/notes as required.
- Locate, collate, file and store patient notes as appropriate. Update patients electronic records as required.
- Contribute to developing a welcoming atomospher within the department making users of the department feel comfortable and at ease.
- Deal appropriately with distressed patients and/or relevative with support from nursing staff.
- Assist with allocating parking permits and access swipe cards as required.
- Assist with basic adminstrative duties i.e. providing cover to the wider administrative team during periods of annual leave, this could include travel to another site.
- Keep the phone list up to date and distribute to the team.
- Organise workloads in conjunction with other member of staff, reporting any problems as necessary.
- Undertake training and professional development as identified in an annual performance review.
- Assist in the training of new members of staff.
- To be fully aware of the implications of the Health and Safety at the Work Act and the Trust’s associated policies.
- To take appropriate action within clear guidelines to solve any problems and drawing these to the attention of your line manager.
- Such other duties appropriate to the grade and the needs to the department, as agreed between the post holder and the line manager from time to time.



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