Practice Administrator/receptionist

6 months ago


Wellingborough, United Kingdom CVS UK Ltd Full time

**An exciting opportunity has opened for a Practice Administrator/Receptionist to join our friendly team at Johnston Veterinary Clinic**

This is a permanent full-time position, working 37.5 hours per week.

We are looking for someone to provide a friendly and efficient service to our clients and their animals. You will need to be able to work well within a team as well as working individually, however support from your peers is always on hand. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same

You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.

Johnston Veterinary Clinic is a well-established practice with 3 Vets, 5 RVNs, an SVN, PCA and 3 Receptionists. As Practice Administrator you will be required to complete tasks to support the success of the practice. Alongside your administrational duties, you will be required to manage the reception team including managing rota's, holiday requests and complete monthly check ins for the team. We are looking for a person to support the leadership team and bring a system thinking approach to the success of the practice. We are great believers in supporting future development for colleagues and there may be opportunities to progress further in the future.

Previous receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial but training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn

As one of our receptionists, you will have access to our Client Care Hub. This is a dedicate space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further session(s) at any point in the next six months to ask any questions you may have regarding your training. This training is alongside the training your will receive in practice.

The salary for this position is dependent on experience.

We know that benefits are key, and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. If you'd like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings. Or, if easier, you can find a list at on our careers site CVS Employee Benefits
- what we can offer you. (cvsukltd.co.uk)



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