Onboarding Executive

3 months ago

Richmond, United Kingdom Motors.co.uk Full time

**At Motors.co.uk we believe a car can help people get more out of life and it is our ambition to help everybody find the right car, confidently and with peace of mind. That’s why we are transforming motors.co.uk into the preferred destination to find a car, so people can spend less time searching and more time living.**

Through our brand, eBay Motors Group (eMG), we help car dealers reach millions of in-market car buyers across Motors.co.uk, Gumtree Motors as well as our network of partner sites that includes eBay Motors. eBay Motors Group provides dealers of all sizes with a simple and cost-effective way to advertise their vehicles on multiple sites to ensure they maximise their visibility at every stage of the car buying journey.

**The role in a nutshell**:
You will be responsible for building and managing relationships with clients to ensure that as a business we’re maximising the potential of the advertising package they have signed up to. This is a fast-paced role where you will be looking after multiple accounts and engaging with clients on a daily basis. Your key responsibilities will include:

- **Welcoming** new B2C accounts to the eBay Motors Group platform and Introducing customers to their advertising package
- **Ensuring** new clients have the necessary information and technical support to get advertising live in line with internal SLA’s
- **Resolving** and escalating any technical issues within a timely manner and ensure the next steps are communicated to the customer
- **Develop** an in-depth knowledge of all internal administrative & operational systems
- **Owning** the end to end onboarding process including, outbound and inbound calls, case management, feed set up and sales support
- **CRM** Management
- **Communicating** advertising recommendations and best practices to ensure clients maximise their advertising campaigns to deliver customer response
- **Supporting** the sales teams to help reach commercial objectives
- **Liaising **Internally and escalating accounts and customer feedback where necessary.
- **Scheduling** customer call backs and reviewing customer adverts to feedback advertising performance

After the clients’ first month on the site, they will be assigned to an Account Manager by which point they will be fully accustomed with the site and benefiting from their positive relationship with eBay Motors Group.

**What are we looking for?**

We’re looking for a sociable, commercially minded individual with strong technical abilities who displays the following attributes:

- A passion for speaking to new people and building relationships
- Great communication skills
- A solution orientated approach to problems
- A highly organised approach to your work
- A positive, can-do attitude
- A customer focussed approach

**Perks**:
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.

That's why we're pleased to offer all employees full access to our comprehensive benefits package.

This includes:

- 25 days holiday per year increasing with length of service. ️
- Private health insurance.
- Private dental insurance.
- Income protection policy.
- Hybrid / Office based working available

**Diversity & Inclusion at Motors**

Here at Motors.co.uk we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors.co.uk, you can be you

**Benefits**:

- Canteen
- Casual dress
- Company events
- Discounted or free food
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Richmond

  • Onboarding Executive

    3 months ago

    Richmond, United Kingdom Gumtree & Motors.co.uk Full time

    At Motors.co.uk we believe a car can help people get more out of life and it is our ambition to help everybody find the right car, confidently and with peace of mind. That’s why we are transforming motors.co.uk into the preferred destination to find a car, so people can spend less time searching and more time living. Through our brand, eBay Motors Group...

  • Care Home Administrator

    3 months ago

    Richmond, United Kingdom Aster Group Full time

    **Who We Are** Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active, and fulfilling lives. Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit...

  • Operations Manager

    1 day ago

    Richmond, Greater London, United Kingdom RLDatix Full time

    Operations Manager (Maternity Cover)Location: UKHybrid (2-3 days working from the office)At RLDatix, we're on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights...

  • Operations Manager

    2 days ago

    Richmond, Greater London, United Kingdom RLDatix Full time

    Operations Manager (Maternity Cover)Location: UKHybrid (2-3 days working from the office)At RLDatix, we're on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights...

  • Emea Communications Specialist

    4 months ago

    Richmond, United Kingdom Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Senior Sales Enablement Specialist

    1 month ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About Sabre Sabre is a leading technology firm that drives innovation in the global travel sector. By harnessing cutting-edge technology, we deliver comprehensive solutions that tackle significant challenges and seize opportunities within the travel landscape. At the forefront of the travel industry, we are committed to shaping the future through...

  • Senior Sales Enablement Specialist

    1 month ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About Sabre Sabre is a leading technology firm that drives innovation in the global travel sector. By harnessing advanced technology, we deliver comprehensive solutions that tackle significant challenges and seize major opportunities within the travel industry. At the forefront of travel technology, we are committed to shaping the future by providing...

  • Principal Sales Enablement Specialist

    3 weeks ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About SabreSabre is a leading technology company that powers the global travel industry. By leveraging next-generation technology, we create innovative solutions that drive business growth and solve complex challenges in travel.Our MissionWe shape the future of travel by offering cutting-edge advancements that enable a seamless and connected ecosystem. Our...

  • Principal Sales Enablement Specialist

    3 weeks ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About SabreSabre is a leading technology company that powers the global travel industry. By leveraging next-generation technology, we create innovative solutions that drive business growth and solve complex challenges in travel.Our MissionWe shape the future of travel by offering cutting-edge advancements that enable a seamless and connected ecosystem. Our...

  • PA/Secretary

    3 months ago

    Richmond, United Kingdom Hays Full time

    Administration, Admin, Administrator, PA, Senior Administrator Your new company: This is a fantastic opportunity to work for a truly outstanding organisation based just outside Richmond, North Yorkshire. This company - a multidisciplined professional services firm - has gone from strength to strength, growing and expanding to become a market leader in...

  • PA/Secretary

    3 months ago

    Richmond, United Kingdom HAYS Full time

    Administration, Admin, Administrator, PA, Senior Administrator Your new company: This is a fantastic opportunity to work for a truly outstanding organisation based just outside Richmond, North Yorkshire.This company - a multidisciplined professional services firm - has gone from strength to strength, growing and expanding to become a market leader in their...

  • People Experience Partner

    4 months ago

    Richmond, United Kingdom Gumtree & Motors.co.uk Full time

    **About Us**: Gumtree was founded in 2000 by two friends, with the aim of building a community where people like them could find everything they needed to settle into a new city and do so quickly and affordably. What they created was a platform where people could come together to help each other out in small ways. And this is still a core part of Gumtree...

  • Sales Enablement Coach

    3 weeks ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About SabreSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Our MissionWe shape the future by offering innovative advancements that pave the way for a more connected and...

  • Sales Enablement Coach

    3 weeks ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About SabreSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Our MissionWe shape the future by offering innovative advancements that pave the way for a more connected and...

  • Senior Sales Enablement Specialist

    1 month ago

    Richmond, Greater London, United Kingdom Sabre Full time

    About Sabre Sabre is a leading technology firm that drives innovation in the global travel sector. By harnessing cutting-edge technology, we deliver comprehensive solutions that tackle significant challenges and seize major opportunities within the travel landscape. As a pivotal player in the travel ecosystem, we are committed to shaping the future...

  • Operations Manager

    2 days ago

    Richmond, United Kingdom RLDatix Full time

    Operations Manager (maternity cover)Location: UK Hybrid (2-3 days working  from the office) Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care...

  • Principal Sales Enablement Specialist

    2 months ago

    Richmond, United Kingdom Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Head of Marketing and Communications Specialist

    1 week ago

    Richmond, Greater London, United Kingdom Charity People Full time

    Head of Marketing and CommunicationsCharity People is delighted to be partnering with My Life Films to recruit for a Head of Marketing and Communications to join their small team in a critical role.About the RoleThis is an exciting opportunity to lead marketing activity across the organisation as a whole, with a particular focus on helping to significantly...

  • Head of Marketing and Communications Specialist

    1 week ago

    Richmond, Greater London, United Kingdom Charity People Full time

    Head of Marketing and CommunicationsCharity People is delighted to be partnering with My Life Films to recruit for a Head of Marketing and Communications to join their small team in a critical role.About the RoleThis is an exciting opportunity to lead marketing activity across the organisation as a whole, with a particular focus on helping to significantly...

  • Head of Marketing and Communications Specialist

    1 week ago

    Richmond, Greater London, United Kingdom Charity People Full time

    Head of Marketing and CommunicationsCharity People is delighted to be partnering with My Life Films to recruit for a Head of Marketing and Communications to join their small team in a critical role.As a key member of the team, you will lead marketing activity across the organisation as a whole, with a particular focus on helping to significantly scale up...