Patient Pathway Coordinator/administrator

7 months ago

Birmingham, United Kingdom Modality LLP Full time

**Job Overview**

Modality LLP is a large-scale provider of NHS Outpatient Services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high quality patient outcomes. we work in partnership with a number of hospitals across the country to collaboratively redesign outpatient services with more care being delivered in community settings.

We are looking for administrative professionals who can oversee the day-to-day administrative delivery of a portfolio of NHS/private services. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality service is provided. The postholder(s) will be committed to undertake any other duties commensurate with the role, within the bounds of their own competence.

The job is not suitable to people who are not resilient to working in a fast-paced environment, working flexibly in line with ever changing demands in Community Services and the wider NHS.

**As an employee with us you can benefit from**:
Enrolment to the NHS pension scheme

Minimum 27 days annual leave, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways If you are interested in learning more, please read on.
- **Please note Modality LLP reserves the right to close this vacancy at any time during the advertising period.**_

**Main duties of the job**

Patient Pathway Coordinators will support the clinical team, Admin Team Leader and other managers in ensuring the speciality is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. 18 weeks RTT target and other contractual targets for keeping DNAs to a minimum and issuing clinical correspondence within a set timeframe.

**Overview of your organisation**

Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

Our service offer and expertise includes:

- 14 years of experience of delivering community outpatient services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 100,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for patient care and for developing and delivering new and innovative patient pathways

You will not enjoy this job if you are looking for a repetitive working schedule and are comfortable with more traditional ways of working.

As part of recruitment to Modality LLP, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

**ALL APPLICANTS INVITED FOR INTERVIEW WILL NEED TO PROVE THEIR RIGHT TO WORK IN THE UK AT THE INTERVIEW STAGE**

**Qualifications and Experience**:
We require high performing team members to join our team with:
**Knowledge**:
Knowledge of full range of administrative procedures and associated equipment.

Knowledge of software programmes including Microsoft Office Word, Excel, Outlook and other relative software product.

Self-motivated and ability to work without supervision when required.

Excellent organisational and communication skills.

Ability to maintain computerised and manual filing/documentation systems.

Understanding of how clinical services work and the importance of/inter-links between the duties commensurate with this role.

Previous experience of working in a clinical provider organisation.

Knowledge/previous experience of SystmOne clinical system.

Knowledge/previous experience of the NHS E Referrals Service.

**Skills**:
To be able to write clear, concise messages often involving complex medical terminology.

To understand a range of Protocols and Policies and implement them in everyday work.

Good standard of written communication.

To comprehend complex instructions or documents containing medical terminology.

To be able to communicate with all levels of personnel, including medical professionals, patients and outside agencies.

To be able to relay clear, concise messages containing medical terminology without risk of misunderstanding.

**Personal Qualities**:
Ability to provide and receive complex and sensitive information.

Ability to work as part of a team.

Ability to manage ow

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