Patient Pathway Coordinator

6 months ago

Birmingham, United Kingdom Modality LLP Full time

**About Us**

Modality LLP is a large-scale healthcare provider of NHS and Private Outpatient Services, dedicated to delivering high-quality healthcare to our valued patients. We pride ourselves on a patient-centric approach, combing cutting-edge technology with compassionate care to ensure the best possible outcomes. As we continue to grow, we are seeking talented and motivated Patient Pathway Coordinators to join our dynamic team.

**Position Overview**

As the Private Services Patient Pathway Coordinator, you will play a crucial role in ensuring a seamless and efficient journey to our patients from initial contact and consultation through to post treatment care where you will be responsible for patient liaising, coordinating and managing the patient pathway, collaborating with various departments to optimise the delivery of our private outpatient services along with completing a wide array of administrative tasks. The Patient Pathway Coordinator will support the Clinical Team, Team Leader and other Managers in ensuring that a variety of specialities are able to deliver safe and effective care whilst also ensuring compliance and other KPI targets are completed within a set timeframe.

To be successful in this role you will need to be customer focussed with excellent attention to detail. You are friendly, warm, helpful and compassionate and have excellent communication skills. You are comfortable and confident talking to many different types of patients and going above and beyond to provide excellent service comes naturally to you.

**Main Duties of the Job**
- Acting as the main point of contact for patients receiving private outpatient care; providing support, information and guidance throughout the patients’ journey.
- Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
- Efficiently scheduling appointments for tests or procedures, ensuring timely and convenient arrangements for patients.
- Developing expert knowledge of the private services clinical/booking system (Semble) and training other staff members in its use
- Provide reception duties to support community services clinics, as required
- Enter patients onto the clinical system, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary.
- Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems.
- Participate in the validation of system data to ensure that the data held is up-to-date and accurate and recorded appropriately e.g. patient pathway audits.
- Work flexibly during times of service need or staff absence, including occasional evening and weekend working.
- Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner.
- Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.
- The ability to work with a diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals.
- Ability to facilitate clear and effective communication to patients in order to enhance overall patient experience.
- Address and resolve any issues or concerns raised by patients, ensuring a high level of satisfaction and trust is maintained.
- Significant experience of working in a customer services role and will have excellent communication skills.

**Overview of your organisation**

Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

Our service offer and expertise include:

- Over 15 years of experience of delivering community outpatient services
- Contracts with ICBs and hospital providers
- A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals
- Delivery of over 150,000 patient consultations per year
- Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for patient care and for developing and delivering new and innovative patient pathways
- **Please note Modality LLP reserves the right to close this vacancy at any time during the advertising period. **_

**Pre-employment**

**Vaccinations**

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environme

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