Patient Pathway Coordinator

2 weeks ago

Birmingham, United Kingdom Modality Llp Full time

Job summary About UsModality LLP is alarge-scale provider of NHS community outpatient and diagnostic services.
Locally we offer patients access to communityoutpatient services across a number of specialty areas including Cardiology, Dermatology,Rheumatology, ENT, Gynaecology, Ophthalmology, Orthopaedics, Urology, andRespiratory Medicine.
We also offer arange of diagnostic services including X-ray and Ultrasound.Patient PathwayCoordinators will support the clinical team, Team Leader, and other Managers inensuring the specialty is able to deliver safe and effective services whilstalso ensuring compliance with contractual access targets 18 weeks RTTtarget and other contractual targets for keeping DNAs to a minimum and issuingclinical correspondence within a set timeframe.As an employee withus you can benefit fromEnrolmentto the NHS pension schemeAnnualleave minimum 27 days, plus 8 days bank holiday pro rataEmployeediscounts and benefits schemeEmployeeassistance programme (EAP)Educationand career pathwaysEnhancedFamily friendly policiesFlexibleworkingWellbeingsupport and initiative Main duties of the job As the Private Services Patient Pathway Coordinator, you will play acrucial role in ensuring a seamless and efficient journey to our patients frominitial consultation through to post treatment care where you will be responsiblefor patient liaising, coordinating and managing the patient pathway, collaborating withvarious departments to optimise the delivery of our private outpatient servicesalong with completing a wide array of administrative tasks.
The Patient Pathway Coordinator will supportthe Clinical Team, Team Leader and other Managers in ensuring that a variety ofspecialities are able to deliver safe and effective care whilst also ensuringcompliance and other KPI targets are completed within a set timeframe.
About us Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.Our service offer and expertise include: Over 15 years of experience of delivering community outpatient services Contracts with ICBs and hospital providers A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals Delivery of over 120,000 patient consultations per year Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Job description Job responsibilities Acting asthe main point of contact for patients receiving private outpatient care;providing support, information and guidance throughout the patients journey.
Co-ordinate, monitor and initiate appropriate changes withinadministrative processes along the patient pathway to ensure the patientsjourney is managed efficiently, smoothly and in accordance with targets andagreed timescales.Efficiently scheduling appointments for tests or procedures, ensuringtimely and convenient arrangements for patients.Developing expert knowledge of the private services clinical/bookingsystem (Semble) and training other staff members in its useProvide reception duties to support community services clinics, asrequiredEnter patients onto the clinical system, ensuring all demographicdetails are correct (addresses, phone numbers GP details etc.)
updatingcorrectly on clinical/data systems as necessary.Undertaking the administration of registration, transfers and dischargeof patients using the appropriate systems.Participate in the validation of system data to ensure that the dataheld is up-to-date and accurate and recorded appropriately patient pathwayaudits.
Work flexibly during times of service need or staff absence, includingoccasional evening and weekend working.
Courteously and efficiently receive telephone enquiries from patients,carers, and external agencies in relation to appointments and generalenquiries, ensuring that accurate records, both manual and electronic aremaintained and appropriate action is taken in a timely manner.
Receive and process incoming correspondence, paper and electronic,ensuring it reaches the appropriate place within the required deadlines.
The ability to work with a diverse clinical workforce of consultants,GPs with extended roles, specialist nurses and allied health professionals.
Ability to facilitate clear and effective communication to patients inorder to enhance overall patient experience.
Address and resolve any issues or concerns raised by patients, ensuringa high level of satisfaction and trust is maintained.Significant experience of working in a customerservices role and will have excellent communication skills.Please note: Modality Partnership reserves the right to closethis vacancy at any point during the recruitment stage.Pre-employmentVaccinationsAs part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks.
We will offer support to those who may beundecided about vaccinations.
Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.
Right to work checksAll applicants invited for interview will need to prove theirright to work in the UK at the interview stageReferencesReferences must be secured prior to beginning employment, onemust be your current or most recent employer.Employment historyYou must notify us of any employment gaps of 6 weeks or more.
Person Specification Qualifications/Skills Essential Proven experience as a Patient Pathway Coordinator or a similar role.
Proven experience in administrative roles, preferably within a healthcare or private services setting.
Strong organisational and multitasking abilities to efficiently manage administrative tasks .
Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff.
Proficient in using office software ( Microsoft Office) and any relevant healthcare management systems.
Ability to work well under pressure and meet tight deadlines.
Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation.
Efficient time management skills to meet deadlines.
Ability to identify issues, troubleshoot problems and implement effective solutions.

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