Customer Service Advisor
3 weeks ago
Here at JOB Consultancy, we are recruiting for a Customer Service Handler to work for one of our clients based in the Chorley area.
The hours of work are Monday - Friday between the hours of 8:00 am - 18:00 pm. There is also the opportunity to work from home 2 days per week following probation.
A basic salary of up to £25k is on offer dependent on experience.
**Key Responsibilities will include**:
- Dealing with calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling
- Investigating what happened with the client, creating a complete and accurate record from your discussions
- Undertake initial investigations to triage a liability outcome that dictates the next steps in the process
- Handle customers with good technical knowledge and an ability to use common sense and use initiative when gathering evidence or approach problem solving
- Offer a range of services through the supply network in accordance with the scheme specifics
- Appoint the relevant service providers based on the decision to provide services
- Work with case management and portal systems, to accurately record and update client data and in-house system
- Enthusiastic and self-motivated individual
- Excellent communication skills with the ability to explain complex information simply
- Ability to work and thrive in a fast-paced environment working well under pressure
- Well organised and conscientious with the ability to plan and monitor work tasks
- Strong decision maker with the confidence to act under their own authority on behalf of the company
- A personable and positive outlook with the ability to handle emotive customer situations
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Chorley
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