Customer Service Advisor
2 weeks ago
Are you a super Customer Service Advisor who is passionate about going above and beyond?
Can you build rapport and relationships over the phone?
Do you want to work with a supportive, fun team?
Well, we’ve got the perfect role for you
You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress
**As a Customer Service Advisor your roles and responsibilities will include**:
- Operating as the first point of contact for new cases/customers
- Receiving inbound calls from customers and making outbound calls from referrals
- Setting up new cases and speaking to clients over the phone to get all relevant info
- Explaining to clients the next steps in the process and keeping them at ease
- Updating the system with all details and making sure everything is correct
- Potentially looking at liability to support other team members
**We are looking for a Customer Service Advisor the following skills and experience**:
- Previous FNOL (first notification of loss) claims experience preferred, but not essential
- Ideally experience working in a call centre or office environment
- Confident with the use of Microsoft Office
- Excellent communication skills and take pride in providing great customer service
- A willingness to learn, progress and be enthusiastic and self-motivated
- Positive, proactive, and engaging member of the team with an inquisitive mindset
**As a Customer Service Advisor, you can expect a salary of between £21,000 - £25,000, plus benefits such as**:
- 23 days, plus Bank Holidays
- Private healthcare after 12 months of service
- Death in service
- Pension Scheme
- Progression opportunities
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Chorley, PR7 1BS: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: 120323
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