Dhs Customer Service Advisor

2 weeks ago

Chorley, United Kingdom DHS Full time

**#BelongWithUs**:
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment

**The role**:
As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way

**Key Responsibilities**:

- Dealing with all aspects of customer contact into the business,in a quick and timely manner
- Sourcing parts, processing orders, chasing orders and dealing with queries
- Maintain excellent relationships with customers
- Provide a first class after sales service to support our website and contract customers
- Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
- Issuing refunds, and general admin duties.
- Provide feedback from customers to the line Manager on competitor activity
- Any projects on an ad hoc basis as requested by the Customer Service Supervisor

**You**:
You’ll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. You’ll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work. You’ll have excellent organisational skills, the ability to work on your own and you’ll love providing the best customer service. Basic excel skill is desirable, (although enthusiasm and a can-do attitude is just as important) further training will be given if needed.

**Required skills and competencies**:

- Ideally some experience working in a call centre or customer service environment.
- Proficient in basic IT in order to learn our computer systems and processes.
- Able to deal with customers, external suppliers and carriers in a professional and friendly way
- Have a positive, can do attitude, and enjoy working as part of a team
- Be able to have difficult conversations and demonstrate excellent complaint handling skills

**Us**:
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career

DHS is dedicated to the provision of heating and other spare parts to both business and consumer. Operating through our website, helpful call centre, and a single trade counter at our Leyland based warehouse, DHS have over 20,000 different spare part products ready to be delivered the very next day.

We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

**Benefits Package and Cultural Environment**:

- Bonus
- Discounts, savings and cash back at numerous retailers
- Savings on driving lessons, phone bills, gym memberships as well as further benefits
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more

**#BelongWithUs**:

  • Dhs Customer Service Advisor

    5 days ago

    Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment **The role**: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels...

  • Dhs Customer Service Advisor

    2 days ago

    Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment **The role**: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels...

  • Dhs Customer Service Advisor

    2 days ago

    Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment **The role**: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels...

  • Dhs Warehouse Supervisor

    7 days ago

    Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as a Warehouse Supervisor to help us grow, deliver sales and exceed customer expectations **The Role**: As a Warehouse Supervisor, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Warehouse Supervisor role reports into the management team and...

  • Dhs Warehouse Assistant

    1 week ago

    Chorley, United Kingdom DHS Full time

    **#BelongWithUs**: Come and join us as a Warehouse Assistant to help us grow, deliver sales and exceed customer expectations **The role**: As a Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Warehouse Assistant will provide the highest level of service to...

  • Dhs Data Administrator

    4 days ago

    Chorley, United Kingdom City Plumbing Full time

    #BelongWithUs Come and join us as a Data Administrator and help us to exceed customer expectations and share our success in a committed and friendly environment The role: AsAs a Data Administrator, you’ll be committed to delivering an outstanding level of service. The Data Administrator will be responsible for data collection in various projects,...

  • Customer Service Advisor

    2 days ago

    Chorley, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you a positive person looking for a new Customer Service Advisor position? If you love helping others, making a difference and having a laugh in the process Then we have the job for you! We’re on the hunt for confident Customer Service Advisors who love being on the phone! Someone that would a fun office and a super supportive team. Expect lots of...

  • Customer Service Advisor

    2 days ago

    Chorley, United Kingdom The Best Connection Employment Group Full time

    The Best Connection has an exciting opportunity for a CUSTOMER SERVICE ADVISOR role, based in Buckshaw Village, Chorley. You will serve as a point of contact for customers with queries about products, orders and deliveries. **Main/key Responsibilities**: - Dealing with different Customer queries every day. - Demonstrate high quality customer...

  • Customer Service Advisor

    2 days ago

    Chorley, United Kingdom The Best Connection Employment Group Full time

    The Best Connection has an exciting opportunity for a Customer Service Advisor role, based in Buckshaw Village, Chorley. You will serve as a point of contact for customers with queries about products, orders and deliveries. **Main/key Responsibilities**: - Dealing with different Customer queries every day. - Demonstrate high quality customer...

  • Customer Service Advisor

    2 days ago

    Chorley, United Kingdom STARK Group Full time

    **The Role** We have an exciting opportunity for an energetic and enthusiastic **Customer Service Advisor** to join our team at **JPS Chorley** working in partnership with Chorley Community Housing. **Jewson Partnership Solutions (JPS)** is a brand within **STARK Group** which specialises in providing building material solutions for our customers in the...

  • Service Advisor

    1 week ago

    Chorley, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Chorley** **Salary of £22,302 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Sales Advisor

    4 days ago

    Chorley, United Kingdom New Look Full time

    Sales Advisor - Permanent- Chorley- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most loved...

  • Customer Service Administrator

    2 days ago

    Chorley, United Kingdom Lambda Calibration Ltd Full time

    CUSTOMER SERVICE ADMINISTRATOR EMPLOYER Lambda Calibration Ltd (lambda-cal.co.uk) ABOUT US Established in 1993, we have enjoyed consistent year on year growth for nearly 30 years. Today we are one of the largest independent UKAS Calibration Laboratories in the UK. We operate in the fields of Electrical, Dimensional, Temperature, Pressure, and...

  • Customer Service Executive

    Found in: Talent UK C2 - 1 week ago

    Chorley, United Kingdom Clarify Consultancy Ltd Full time

    Due to rapid growth and expansionthis successful international manufacturing company requires aCustomer Service Representative to be the first point of contactfor their clients.Reporting to theSales Manager duties to include:Responding to customer queries aboutservices Providing price quotationsand explaining product pricing Makingoutbound customer calls in...

  • Customer Service Coordinator

    2 weeks ago

    Chorley, United Kingdom SR Supply Chain Consultants Ltd Full time

    **PURPOSE OF ROLE**: As the Customer Engagement Coordinator, your role is pivotal in delivering outstanding service to both new and existing learners at SRSCC. You will serve as the primary contact, ensuring they derive the utmost value from our training. Your responsibilities include fostering relationships, comprehensively understanding employer,...

  • Fulfilment Specialist

    2 days ago

    Chorley, United Kingdom fulfilmentcrowd Ltd Full time

    At fulfilmentcrowd our customers are at the heart of our business, and their success is our success. As a fulfilment specialist, you will be ambitious, helpful and empathetic individual focusing on delivering solutions for fulfilmentcrowd clients. Focused to deliver high quality ‘customer service’ by offering an efficient and easy way to support our...

  • Customer Service

    5 days ago

    Chorley, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Leyland - You’ll be...

  • Apprentice Customer Service Assistant

    Found in: beBee jobs GB - 2 weeks ago

    Chorley, Lancashire, United Kingdom findajob.dwp Full time

    Chorley Electrical Traders Limited in Chorley are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards their Level 2 Customer Service qualification which will take approximately 17 months to complete.Duties: Assisting in the sales and warehouse and on the busy trade counter of an electrical wholesaler Dealing...

  • Peripatetic Security and Customer Service Officer

    20 hours ago

    Chorley, United Kingdom Lancashire County Council Full time

    Salary £21,968-£24,054 Per annum | Permanent, Full Time, 37 hours per week | PIT Chorley, Nelson, Accrington & Preston Bus Stations | Are you: - passionate about delivering excellent customer service?. - looking for a challenging and varied role?. - mobile, flexible, proactive and motivated? If this sounds like you then you could be part of our Bus...

  • Customer Assistant

    2 days ago

    Chorley, United Kingdom Consultability Finance Limited Full time

    Are you an organised individual can work at pace? Pride yourself on your excellent Customer Service skills? Able to problem solve and assist with Customer queries? Then we would love to hear from you! **Key Responsibilities**: - Establish, develop and maintain effective working relationships around the business - Be able to make decisions whilst...