Dhs Customer Service Advisor

6 months ago

Chorley, United Kingdom DHS Full time

**#BelongWithUs**:
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment

**The role**:
As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way

Our Customer Service Advisor roles are often the first step into a rewarding career with us - we have many Advisors that have developed and successfully been promoted within our team or moved on to other parts of the business to achieve their career aspirations

**Key Responsibilities**:

- Dealing with all aspects of customer contact into the business,in a quick and timely manner
- Sourcing parts, processing orders, chasing orders and dealing with queries
- Maintain excellent relationships with customers
- Provide a first class after sales service to support our website and contract customers
- Coordinating deliveries, organising collections with carriers and reacting to failed deliveries
- Issuing refunds, and general admin duties.
- Provide feedback from customers to the line Manager on competitor activity
- Any projects on an ad hoc basis as requested by the Customer Service Supervisor

**You**:
You’ll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. You’ll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work.

You’ll have excellent organisational skills, the ability to work on your own and you’ll love providing the best customer service. Basic excel skill is desirable, (although enthusiasm and a can-do attitude is just as important) further training will be given if needed.

**Required skills and competencies**:

- Ideally some experience working in a call centre or customer service environment.
- Proficient in basic IT in order to learn our computer systems and processes.
- Able to deal with customers, external suppliers and carriers in a professional and friendly way
- Have a positive, can do attitude, and enjoy working as part of a team
- Be able to have difficult conversations and demonstrate excellent complaint handling skills

**Us**:
From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career

DHS is dedicated to the provision of heating and other spare parts to both business and consumer. Operating through our website, helpful call centre, and a single trade counter at our Leyland based warehouse, DHS have over 20,000 different spare part products ready to be delivered the very next day.

We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

**Benefits Package and Cultural Environment**:

- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more

**#BelongWithUs**:

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