Customer Service Advisor

7 months ago

Chorley, United Kingdom Capita Full time

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period (usually around 4-6 months)

If so, we want to hear from you

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston.

**Job title**:
Customer Service Advisor - Financial Services - work from home potential

**What's in it for you?**
- Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
- You will work 40 hours per week between 8am - 8pm, Monday - Friday on an 8-week shift rota with some Saturdays between 8am - 5pm. No Sunday shifts currently
- Option to work from home after completing your qualifying period - full equipment provided.
- Modern & vibrant office, with **free parking **, great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture
- Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
- Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families Retail, cinema, shopping, something for everyone
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

**What you'll be doing**:

- Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
- Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
- Embracing learning, coaching and development to continuously improve your skills and capability
- Sharing ideas to improve the customer service experience
- Making a real difference to people’s lives
- Dealing with some of our more vulnerable customers and their complex needs

**What we're looking for**:

- Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances.
- Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
- Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
- Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
- Ensuring all regulatory requirements are adhered to through training and compliance
- This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
- Do you tick any of the boxes of the below? If so, we want to hear from you

**Essential experience - we require a minimum of one of the below.**
- Strong experience in a call centre customer service role OR
- Proven experience in a clerical environment OR
- Robust experience in a health care environment dealing with vulnerable clients
- In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

**Desirable experience **
- Experience of working in a collections environment
- Experience of working in Financial Services

**What will happen next**:
This assessment will introduce you to Capita and the Customer Advisor role, while measuring your suitability through a series of short tasks. If you’re successful, we’ll arrange a short video interview for you to learn more about the role and the client you’ll be working w

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