Senior Medical Secretary

2 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

The post holder is responsible, as part of a team, for providing administrative and Senior secretarial support to the Trauma & Orthopaedic Department.This will include typing, word processing documents and letters, data entry, distributing documents and letters, filing, recording patient information and making appointments. You will also be responsible for assisting and supporting the Band 3 secretaries within the Department as well as supporting the Management Team. There will also be an element of cross covering your colleagues in times of staff shortages, annual leave or sickness.

The Team embrace the new Trust Values - We are supportive, respectful, innovative, collaborative, we areUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW).

**Communication**:

- To act as a point of contact for queries from clinical and non-clinical staff
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations.
- Returning calls promptly and keeping callers updated with information in an effective and efficient way.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

**Patient Care**:

- Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


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