Digital Product Delivery Coordinator

3 weeks ago

London, United Kingdom Informa Connect Full time

Company Description

Informa PLC is a leading international events, intelligence and scholarly research group. Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on the London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30 countries.

The **Digital Learning team within Informa Connect **are an integrated delivery team, who provide specialist, seamless digital experiences. We’re a regionally based team (UK, Germany and the US) providing digital delivery support at a global, regional and local level, for 400+ events per year. The digital delivery team are a supportive and collaborative team, who pull together to provide excellent experiences for our customers.

**Job Description**:
Reporting into the Digital Product Delivery Manager, the Digital Product Delivery Coordinator provides an opportunity to become a highly skilled colleague in delivering best in class digital events across Informa Connect. The portfolio will focus on a growing number of small to large digital products, including webinars, virtual events and Digital Week’s that are exclusively online. The role will revolve around a comprehensive list of responsibilities and digital specialisms that occur throughout the digital product lifecycle.

Success in this role will be delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

This role could also be offered as an apprenticeship or internship learning opportunity where you will gain a globally recognised qualification in event delivery.

**Responsibilities**

**Project Management/Delivery** (70%)
- To take ownership for delivering a portfolio of digital Products, duties include:

- The platform builds of digital products, to include: all platform uploads/integrations, (such as attendee lists) the uploading of branding assets, speaker bio’s and photos, event resource materials, the allocation of attendee badge classes/privileges, building all aspects of the event agenda and networking functions, the creation of SPEX booths, all back-end admin tasks and the setup of all networking functionality, such as polling
- Undertake Platform tech check and quality assurance checks with Digital Product Delivery Manager
- Be the main point of contact for digital speaker’s and undertake all administrational support as required. This could include the preparation of briefing packs, undertaking digital pre-records, the creation of holding slides, issuing calendar invites and undertaking speaker technical/AV checks
- Be the main point of contact for SPEX clients and undertake all tasks to ensure all elements of their SPEX packages are fulfilled
- Be a digital specialist within the ‘Digital Product Delivery’ team, working closely with Digital Product Delivery Managers, for ensuring we deliver best practice in the areas of platform, product, process and customer
- Manage the on the day delivery of digital products, such as: managing polls and notifications and seed questions to moderators of the live digital event
- Provide Crisp/helpdesk support on our digital platform
- Add VIPs to closed door sessions if required (last minute VIP requests)
- Log video asset numbers for each session and update the agenda
- Make amendments to the platform as required
- Create and issue all event notifications.
- Manage the speaker green room/s and any other sessions (workshops etc.) that need to be hosted/moderated.
- General digital product trouble-shooter
- Share behavioural patterns with the ‘Digital Product Delivery’ team and other key stakeholders (SPEX, marketing etc.)
- Provide updates as needed on session attendance and engagement for sponsor assets/areas as requested (end of each day)
- Action Incident Response Plan and process (if required)
- Set up and running streaming for small scale events (full training and support provided)
- Occasionally, might be tasked with going onsite to events to perform research

**Administration** (30%)
- Data capture and analytics - Undertake all necessary event administration tasks, including incident response plans, sustainability worksheets, KPI data forms, business reports, accreditation administration and providing data for debrief meetings
- Upload Video On Demand onto the digital event platform
- Provide Sponsorship (or data delivery team) with post event data reports, circulate final attendee lists, provide accounts with no show/no pay, list of VIP no shows to VIP manager.
- Prepare and upload FAQ’s onto digital platform.
- Book staffing space in the office (as necessary) during the live ‘Digital Product Delivery’ days
- Continual

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