Digital Delivery Coordinator

3 weeks ago

London, United Kingdom Informa Connect Full time

**Company Description**
Informa Connect are part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Reporting into the Digital Delivery Manager, the Digital Delivery Coordinator will give you the opportunity to become highly skilled in delivering best in class hybrid events across Informa Connect, TLA & Global Finance. The portfolio will focus on a growing number of hybrid event products. The role will revolve around a comprehensive list of responsibilities for hybrid event delivery that occur throughout the hybrid event (Smart event) lifecycle.

Success in this role will be delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

**Responsibilities**

**Project Management/Delivery** (60%)
- ** Pre-Event**
- Take ownership of delivering the digital elements of Smart events, which include building event platform and app, completing uploads/imports (such as attendee lists, branding assets, and event resource materials), assigning role types and permissions, building all aspects of the event agenda and networking functions, facilitating all back-end admin tasks such as polling and push notifications
- Attend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutions
- Undertake platform tech and quality assurance checks with Digital Delivery Manager
- Support the wider team with digital delivery issues
- Manage the lead retrieval process with the sponsor and exhibitor delivery manager to ensure quality delivery of leads.
- Supporting the wider team on all aspects of the event execution
- Maintain strong customer service with response times set at less than 24 hours
- Prepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentation
- Help team to ensure all Health & Safety requirements are met
- Help to embed sustainability into every event in line with Informa’s FasterForward approach
- ** Onsite**
- Manage the on-the-day delivery of the Smart events, such as: staffing the event platform help desk onsite, troubleshooting attendee log-in issues, managing polls and notifications
- Make amendments to the platform as required
- Provide updates as needed on session attendance and engagement for sponsor assets/areas as requested (end of each day)
- Share behavioral patterns with key stakeholders (SPEX, marketing etc.)
- Be main point of contact onsite for any speaker, sponsor, and customer service issues relating to the platform/app

**Administration** (20%)
- Data capture and analytics - Undertake all necessary event administration tasks, including KPI data forms, business reports, accreditation administration and providing data for debrief meetings
- Provide Sponsorship (or data delivery team) with post event data reports and circulate final attendee lists
- Prepare and upload FAQs onto digital platform.
- Continually introduce ideas for improving processes to eliminate obsolete workflows and tools with little customer value or ROI.
- Distribute presentation material and/or recordings from the event for attendees

**Collaboration/Best Practice** (20%)
- Serve as the main point of contact for the full event team on all things digital
- Prepare notes for de-brief meetings and ensure all stakeholders are clear on their role within these meetings
- Undertake regular engagement and feedback with key internal and external stakeholders
- Attend all scheduled meetings with internal stakeholders, Smart Events delivery team, marketing, SPEX and the wider event team
- Follow a customer-first approach that provides efficient, effective and best practice services
- Regularly meet with the Digital Delivery Manager to ensure projects are being delivered correctly and on time
- Use stakeholder feedback to help improve processes and client experiences
- Coordination with and support the wider Smart Events Delivery Team as required for hybrid events
- Performance of special projects in collaboration with other teams as requested

**Qualifications** Required Experience**
- An understanding of how to successfully deliver world class digital, hybrid and/ or live event experiences would be advantageous
- Professional experience in a B2B or B2B media industry is desired but not essential.
- A strong communicator who can confidently liaise with all levels internally and e

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