Senior Service Delivery Manager

4 weeks ago

London, United Kingdom AND Digital Full time

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.
Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.
Join us - and help us fulfil our mission to close the world’s digital skills gap.
As Service Delivery Manager you will play a strategic and pivotal role, managing the end to end relationship between AND Digital and its clients. The Client Account Manager is responsible for monitoring happiness and performance of the project team and acts as point of contact with the client to review performance, satisfaction and discuss future needs. Ensure that the service delivered to both clients and AND Digital’s people results in a great experience all round
Build relationships with stakeholders and AND Digital’s people you will be responsible for swiftly resolving issues raised by the stakeholders or AND’s people.
Manage onboarding, rotation, holidays, training, and working with clients to forecast new requirements
Be the first point of escalation for delivery issues and represents delivery at customer meetings
Manage the NPS, measure performance and client satisfaction on a quarterly basis
Support account growth and relationship development planning
Advise clients on AND’s services and make recommendations that solve their needs
Previous experience working with clients or senior stakeholders to ensure high quality delivery
Experience and passion in the digital tech space
Time management: Attention to detail is essential for planning and financial management
Experience in managing account documents (eg; The understanding required to ensure POs, contract, affiliate contracts are in place for every engagement

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