Senior Service Delivery Manager
2 months ago
Job Description
Service Delivery Manager (SC Cleared)
Duration: Minimum 6 months
Rate: £450.00 per day inside IR35
Location: Central London (On-site)
Job Description:
We are seeking a highly experienced Service Delivery Manager who holds current SC Clearance to join our team for a minimum 6-month contract assignment. As a Service Delivery Manager, you will be responsible for managing a small service delivery team to ensure the seamless provision of services to our esteemed government end client.
Key Responsibilities:
- Oversee the delivery of services to meet the client's requirements and expectations.
- Manage a small service delivery team, providing guidance, support, and direction.
- Develop and maintain strong relationships with the government end client and other stakeholders.
- Ensure compliance with contractual agreements and service level agreements (SLAs).
- Monitor service performance, identify areas for improvement, and implement corrective actions as necessary.
- Act as a point of escalation for any service-related issues or concerns.
- Provide regular reports and updates to management and stakeholders on service delivery performance.
- Conduct regular reviews and assessments to ensure continuous improvement in service delivery processes.
Requirements:
- Current SC Clearance is mandatory.
- Proven experience as a Service Delivery Manager, preferably within a government or public sector environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of service delivery principles and best practices.
- Ability to work effectively in a fast-paced, dynamic environment.
- Relevant certifications (eg, ITIL) would be advantageous.
Please attach your CV for immediate consideration.
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