Junior Service Delivery Manager

2 weeks ago


London, United Kingdom Service Care Solutions - Criminal Justice Full time

Service Care Solutions are looking for a Junior Service Delivery Manager to work on a Hybrid basis for a Government entity in London.
This position is within the IT Service Management department of IDD, reporting into the Senior SLM. SLM responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation forbusiness and product stakeholders.
You would be responsible, for the product and business functions they are aligned to, for:
*Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
*Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
*Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
*Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior ServicePartner.
*Identifying and highlighting incoming demand requirements to key stakeholders.
*Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate.



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