IT Service Delivery Manager

2 weeks ago


London, United Kingdom Computappoint Full time

**IT Service Delivery Manager - Permanent**

Our client, a Charted Insurance Brokerage are looking for an IT Service Delivery Manager to join the Service Delivery team. As a Service Delivery Manager, you will be responsible for onsite IT Service Delivery across all locations.

**Key Responsibilities**:

- Work closely with IT Operations, Application and Data teams to ensure effective problem management.
- Be responsible for incident, request, change and escalation processes.
- Maintain rotas and maintain consistent support coverage to the business.
- Act as the Primary Escalation point for the End Users on all Service Desk related issues.

**Skills & Experience**:

- Experience of IT asset and license management.
- Creation and management of IT Service Catalogue.
- 3+ years’ experience of managing IT Service Delivery teams within environments of over 500+ users.
- ITIL Certificate in Managing Across the Lifecycle or equivalent.

**Rates/Salary: £60,000 + 10% bonus**

**Working Model**:Hybrid, 2 days a week onsite.

To enquire more about this role, please reach out to **Ummara Qureshi** at Computappoint citing the title of advert on.
- Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy._



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