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Member & Volunteer Events Administrator
4 months ago
**Key Responsibilities**
- Responsible and accountable for providing high quality service via all contact mediums to both internal and external customers ensuring that company SLAs and KPIs are met.
- Responsible and accountable for identifying and assessing student/member customer needs and responding to all enquiries timely, with clear and accurate information.
- Responsible for maintaining customer information and requests on the CRM database.
- Responsible and accountable for the continuous updating of personal knowledge of all CIPS products and services to provide excellent customer service.
- Responsible for managing all customer complaints within policy, providing appropriate solutions and responses within agreed time limits, following up to resolution.
- Responsible for supporting departmental continuous improvement via non-conformance/corrective action requests, through logging, reporting, root cause analysis and implementing future preventative measures and ensuring all electronic and manual processes and procedures are maintained to support Business Continuity.
- Provide support and professional communication to customers regarding a variety of information and policies that maybe be related to the CIPS qualifications.
- Responsible for updating and maintaining the accuracy of financial information and ensuring that systems are correctly maintained to enable accurate reporting.
- Responsible for the management of skills training and event bookings, including taking payments, chasing provisional bookings, and handling cancellations. Ensuring a smooth customer journey while maintaining the booking terms and conditions.
- To investigate and manage failed direct debit payments, ensuring the member is informed and alternative payment options are provided.
- Taking personal accountability to be respectful of the potential for Conflict of Interest occurring and that you are knowledgeable of the internal and external regulatory requirements and your personal responsibility including escalation of any concerns.
- Personally, accountable for ensuring PCI compliance when receiving and processing payments.
- To carry out any additional customer service duties that may be requested as business needs change.
**Job Types**: Part-time, Temporary contract
Contract length: 6 months
**Salary**: From £17,518.20 per year
Expected hours: 20 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stamford, PE9 3NZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This is a hybrid role, based in a village location, will you be able to travel to Easton on the Hill on a weekly basis?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 15/04/2024
