Administration and Data Entry Officer
5 months ago
**Key duties and Responsibilities**_
- Schedule patients for Assessment and Treatment appointments
- Deliver administrative functions such as letter-writing, uploading and posting documents/letters and other administrative roles as agreed.
- Enter data on agreed data systems
- Complete administration work connected with contract data collection - e.g. running reports or providing snapshot data
- Take phone calls from GPs, patients and stakeholders and refer all accordingly.
- Devise and post letters for (but not restricted to) clients, client representatives, or referral sources and ensure all are filed securely.
- Maintain and develop efficient filing systems.
- Maintain data entry requirements by following data programme techniques and procedures.
- Verify entered client data by reviewing, correcting, deleting, or re-entering data; cross referencing data from multiple systems when account information is incomplete; purging files to eliminate duplication of data.
- Test system changes and upgrades by inputting new data; reviewing output.
- Secure information by completing data base backups
- Maintain operations by following policies and procedures; reporting needed changes.
- Maintain client confidence and protect operations by keeping information confidential.
- The development and administration of other LWC processes
- General Administrative duties
- Training in specific database data entry will be given
- Undertake any other duties that commensurate with the role
- **Person specification**_
- Understanding of data entry, extraction and quality management in an office environment
- Understanding of health inequalities and their effects on mental health and wellbeing
- Understanding of Equality, Diversity and Anti-Discriminatory Practice
- Willingness to gain on the job knowledge of key mental health legislation and key policy initiatives
- Willingness to gain on the job knowledge of monitoring and evaluation tools used in health promotion programmes
- Excellent organisational skills
- Attention to detail
- Effective time and workload management
- Confident communicator at all levels
- Good written and verbal communication skills
- Ability to operate independently with mínimal supervision
- Ability to work as part of a team
- Sensitivity in handling telephone calls and supporting clients to clarify their needs and requirements
- Ability to motivate self and others
- Positive and energetic approach to work
- High level of integrity and understanding of confidentiality and discretion
- Empathy with the aims and values of the organisation
- Commitment to continuous improvement including own professional development.
- Commitment to principles of Equal Opportunities
**Salary**: £21,556.82 per year
Work Location: Hybrid remote in Birmingham, B12 0HJ
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