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Customer Service Desk Agent

4 months ago

Waltham Abbey, United Kingdom rthirteen recruitment Full time

R13 Recruitment are delighted to support an ever-growing, international organisation in their search for a **Customer Service Desk Agent** to join their Waltham Abbey based team. You will be an essential part of the customer journey, liaising with national and international teams to ensure a seamless service.

Based in Waltham Abbey, this is a full-time, permanent position working Monday - Friday, offering a salary up to £28,000.

**The company**

This business specialises in equipment production. With over 100 years of research and experience, they are a global leader in their field both in terms of quality and service provided. Not only this, but they are incredibly proud of the team they have grown, providing dedicated support and guidance to allow each employee to flourish. If you want to be a part of that growth, then now is the perfect time to join.

**The day to day**
- Acting as the first point of contact for customer enquiries, providing exceptional support.
- Liaising with international teams, ensuring the seamless day-to-day running of the customer journey.
- Preparing quotes, controlling stock, and resolving order issues.
- Promoting sales campaigns in line with company procedure.

**You will have/be**
- Previous experience in a customer-facing role.
- Able to confidently communicate at all levels, and effectively resolve customer complaints.
- Proactive, and adaptable attitude.
- Highly organised and able to work individually, as well as in a team.
- Strong IT skills, and experience using Microsoft Office.

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person