Customer Support Advisor

2 months ago

South East, United Kingdom NFU Mutual Full time

**Customer Support Advisor**:

- Start your insurance career and receive full training and support towards your CII
- Join a friendly branch with a great reputation
- Monday-Friday 9am-5pm, No weekends

**About the role**:
As an NFU Mutual Customer Support Advisor you’ll be the backbone of the team in our Hungerford branch where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in renewals & correspondence.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on. As Customer Support Advisor you’ll focus on bringing your personality to the role and establish long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained to evaluate customer’s financial information before recommending NFU Mutual products and services that meet their needs.

As part of our thriving and vibrant team your day-to-day tasks will be to review and amend policies, manage correspondence, process renewals, and build long-lasting customer relationships. We’ll provide everything you need to develop your knowledge and skills to ensure you sell NFU Mutual products and services professionally and compliantly.

Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.

**About you**:
Whatever your background, you’re enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, it’s also essential that you have the following:

- An interest in insurance and/or customer service.
- Excellent written and verbal communication skills

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.

**Benefits and Rewards**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary up to £26k dependant upon experience
- Contributory pension scheme
- 20 days annual leave + bank holidays + additional days for long service

**South East Region**:
We have over 300 local Agency offices across the UK who look after existing customers and attract new ones.

Visit the Our local Agency Network office

**Vacancy managed by**:
Katie Sarsfield

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