Customer Service Advisor
4 weeks ago
Customer Service Advisor (Service Care)Department: Customer OperationsLocation: Tongwell, Milton Keynes – fully office basedHours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break.Duration: to 21st February 2025 initiallyRate: Competitive hourly rate (PAYE)
Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an ‘information and administration provider’ providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.
What You’ll Need to Succeed:
GCSE or equivalent English Language and Mathematics is preferable.Previous customer service experience, preferably within the finance industry.
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills.
Keen eye for accuracy and attention to detail.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
Demonstrate the ability to learn and employ finance and credit-control knowledge.
Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
What You’ll Receive in Return:Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.
(The first 2 weeks of the role will be office-based Monday-Friday in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.)
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Term Career Progression: Potential for permanent roles.
# 4554784
-
Collections Advisor
2 weeks ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Parkside Recruitment Full timeReporting to: Collections Team LeaderLocation: Milton Keynes / Hybrid Working.Working Hours: 37.5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.Must have previous collections experience for this role. Benefits:Competitive salary plus an annual bonus based on company performance...
-
Customer Service Representative
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Harbourne Associates Full time**Customer Service Representative – Milton Keynes – Global Manufacturer**We are currently recruiting for a world leading manufacturer in their field, have over 300 factories, 25,000+ employees and sales of £9+ billion in FY 2022. Last year alone they put their name to 85 new patents and invested over £190million into R&D/Innovation.We are looking for...
-
Rewards & Benefits Advisor
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom DiverseJobsMatter Part timeJob DescriptionAbout The RoleWe have an exciting opportunity to join our People team as Reward and Benefits Advisor on a part time permanent basis. Reporting into the Benefits and Pension Manager, you will be responsible for supporting the Reward team in providing an efficient, proactive and confidential service, acting as a central contact for questions...
-
Employee Relations Advisor
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Marshall Motor Group Full timeEmployee Relations Advisor - 12 month FTCLocation: Marshall Head Office - Milton Keynes Salary: Up to £33,000 per annum, depending on experienceHours: 40 hours per week, working Monday to Friday Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well...
-
Senior Human Resources Advisor
3 weeks ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Agile Solutions Part timeSenior People AdvisorMilton Keynes - Tuesday & Thursday (Hybrid)For this role we are open to part time applicants (minimum 3 days a week)About Agile SolutionsAgile Solutions GB Ltd is focused on helping its customers derive true value from their data. We help them to manage, modernize and monetise their data to support their business goals.We provide advice,...
-
Senior Human Resources Advisor
3 days ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Agile Solutions Part timeSenior People AdvisorMilton Keynes - Tuesday & Thursday (Hybrid)For this role we are looking for part time applicants (minimum 3 days a week)About Agile SolutionsAgile Solutions GB Ltd is focused on helping its customers derive true value from their data. We help them to manage, modernize and monetise their data to support their business goals.We provide...
-
Salesforce Technical Architect
3 weeks ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Lorien Full timeSalesforce Technical Architect - Financial Services Cloud ExpMilton Keynes - Onsite 3 days per week6 month contract Inside of IR35 My client is looking for a Salesforce Technical Architect to work on a set of projects on a brand new Salesforce implementation spanning multiple clouds (Sales, Service, Financial Services, Experience and Shield) to help...
-
Senior People Advisor
2 days ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Iconic Resourcing Full timeIconic Resourcing HR are looking to recruit a Senior People Advisor to join a dynamic and fast growing consultancy on a permanent basis.Working closely with the Head of People to deliver a proactive and commercial advisory service to internal stakeholders, the successful candidate will be hands-on and will coach and develop line managers at all levels on...
-
Administrator
3 months ago
Milton Keynes, South East, Buckinghamshire, United Kingdom HAYS Full timeAdministrator Customer Resolutions AdministratorPay rate: £12.00 per hour PAYEStart: ASAPDuration: ASAP - 31st December 2024 initially (likely to be extended)Working hours: 08.30 – 17.00Location: Tongwell, MK/WFH 2 days per week in the office, 3 days from homeYour New Role:• To deliver an excellent service to customers who have raised a complaint. You...
-
Collections and Recovery Advisor
4 weeks ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Allica Bank Full timeAbout Allica bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely...
-
Resident Services Coordinator
2 weeks ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Cobalt Recruitment Full timeResident Services Associate/Coordinator Salary: up to £27,000 to £32,000 Location: Milton Keynes (site based)Cobalt are currently assisting one of the Build to Rent industry’s leading businesses in their search for a front of house hire, for a luxurious BTR development in Milton Keynes For this position, the company will ideally want a professional...
-
Service Delivery Lead
3 weeks ago
Milton Keynes, UK, Buckinghamshire, United Kingdom DiverseJobsMatter Full timeJob DescriptionAbout The RoleWe have an exciting opportunity for an experienced Service Delivery Lead to join our team on a permanent basis, reporting into the Head of IT Service and Operations.As the Service Delivery Lead you will work closely with the wider IT team and the key business stakeholders to promote a centre of service excellence ensuring that...
-
Senior Customer Experience Manager
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Synchro Full timeAbout the RoleLocationHybrid, based in Milton Keynes with occasional travel across the UK, Ireland, and overseas as required.Job PurposeThe Senior Customer Experience Manager (CXM) will oversee accounts, ensuring customer success and satisfaction. This role also includes team lead responsibilities for three CXMs. The CXM will support customers with product...
-
Head of Service Operations
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom The Sterling Choice Full timeHead of Service Operations, UK & EuropeLocation: Flexible, with regular travel to Milton Keynes (approx. 3 days per week) in the first year, followed by European travel.Salary: Starting up to £100k, with potential increase to £120k after one year, reflecting expanded European responsibilities.About the Role:We are seeking a dynamic and strategic leader to...
-
Customer Disputes
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Allica Bank Full timeAbout Allica Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected...
-
Head of Process
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Talent Works Full timeSalary: Up to £95,000 based on experience + £7,200 car allowancePlease note this role requires regular travel, and is hybrid with up to 3 days in the office.Joining the Operational Change team as the Head of Process & Service Design, and play a crucial role in helping our client to optimise and enhance internal processes and customer-facing services to...
-
Account Executive-Life and Employee Benefits
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Christie Insurance Full timeAbout usChristie Insurance specialise in seven sectors: Retail, Care, Childcare & Education, Hotels, Pubs & Restaurants, Leisure, Healthcare (Dental, Pharmacies, GP practices). We are part of the Christie Group plc - a leading business services group with 37 offices across the UK and Europe. We are committed to what we do as an advice led service. We are and...
-
Agent Sales Support Coordinator
2 weeks ago
Milton Keynes, South East, Buckinghamshire, United Kingdom HAYS Full timeAgent Sales Support Coordinator, Milton Keynes, Contract Role: Agent Sales Support CoordinatorDivision: Mercedes-Benz CarsStart: ASAP subject to completion of compliance and receipt of POPay rate: Competitive hourly rateDuration: Until the end of 2024Working hours: 35 hours per weekLocation: 3 days WFH, 2 days in the office in Tongwell, Milton Keynes after...
-
Account Executive-Life and Employee Benefits
3 weeks ago
Milton Keynes, UK, Buckinghamshire, United Kingdom Christie Insurance Full timeAbout usChristie Insurance specialise in seven sectors: Retail, Care, Childcare & Education, Hotels, Pubs & Restaurants, Leisure, Healthcare (Dental, Pharmacies, GP practices). We are part of the Christie Group plc - a leading business services group with 37 offices across the UK and Europe. We are committed to what we do as an advice led service. We are and...
-
Head of Client Services Centre
1 month ago
Milton Keynes, UK, Buckinghamshire, United Kingdom BSI Full timeHead of Client Services Centre – UK&IMilton KeynesFull-time, permanent, HybridAbout the role This role entails senior leadership responsibilities focused on managing workload, forecasting work bookings, and resource planning to optimize operational efficiency across the UK & Ireland.The primary objective is to effectively distribute tasks to achieve...