Customer Service Advisor

2 days ago


North East, United Kingdom Euro Garages Full time
Job Title: Customer Service Advisor

We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.

Key Responsibilities:
  • Provide exceptional customer service to external customers and retail team members.
  • Liaise with and provide support to the shop, transport, and bakery teams.
  • Respond to external customer and retail team enquiries in a professional and timely manner.
  • Ownership of external customer queries, feedback, and complaints, escalating when necessary.
  • Provide accurate and timely information to the retail team.
Requirements:
  • Strong customer-facing telephone and call handling skills.
  • Confident working knowledge of Microsoft packages.
  • Excellent written and verbal communication skills.
  • Adaptable, with the ability to work around changing business needs.
Benefits:
  • 25% Cooplands Staff Discount.
  • 28 Days Annual Leave including bank holidays, rising to 33 days with long service.
  • Pension Scheme.
  • Progression & career opportunities.
  • Recognition rewards.
  • Discretionary Sickness pay.
  • Access to Employee Assistance Program.


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