Customer Service Advisor
2 days ago
We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for external customers and retail team queries and support.
Key Responsibilities:- Provide exceptional customer service to external customers and retail team members.
- Liaise with and provide support to the shop, transport, and bakery teams.
- Respond to external customer and retail team enquiries in a professional and timely manner.
- Ownership of external customer queries, feedback, and complaints, escalating when necessary.
- Provide accurate and timely information to the retail team.
- Strong customer-facing telephone and call handling skills.
- Confident working knowledge of Microsoft packages.
- Excellent written and verbal communication skills.
- Adaptable, with the ability to work around changing business needs.
- 25% Cooplands Staff Discount.
- 28 Days Annual Leave including bank holidays, rising to 33 days with long service.
- Pension Scheme.
- Progression & career opportunities.
- Recognition rewards.
- Discretionary Sickness pay.
- Access to Employee Assistance Program.
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