Service Administrator

1 month ago

Stirling, United Kingdom The Food Train Ltd Full time

**Title**:Service Administrator

**Hours**:Full Time 35 Hours Per Week

**Responsible to**:Regional Manager (Line Manager)

**Contract**: Permanent

**Location**:based within the Stirling Office, but travel throughout the local authority area may be required from time to time, with potential occasional visits to other Food Train branches.

**Background to post**: Food Train has been operating in the Stirling area since 2011, offering a supported weekly grocery shopping delivery service to local older people. The branch is part funded via a rolling annual contract with Stirling Council. More recently, deliveries have extended to cover the Clackmannanshire area. The Service Administrator & Coordinator post holder has a vital part to play in the branch, overseeing operational activities and processes successfully to improve the lives of local older people.

**Requirements**:

- current manual driving licence and confident driver (you will be required to drive a delivery van at times)
- able to work flexible hours and location if required

**Duties**
- work effectively as part of a small staff team to maintain all company administrative processes and pathways, co-ordinate branch service delivery and activities including volunteer rotas, delivery schedules and managing customer and volunteer databases
- assist with development of new processes as required and safe and secure handling of all local data
- assist with recruiting and supporting volunteers, paying volunteer expenses and arranging volunteer meetings and events
- reception, telephone, cash handling, banking, copying, filing and general office duties as required
- payment of invoices, collection of card payments using a virtual terminal, timely submission of direct debit payments
- financial data collection, monthly data input to Quickbooks, monthly finance reconciliation and checks, financial year end data collation
- assist with stock management of all general office supplies, equipment and uniform clothing, working and adhering to budgets
- shift between administrative and volunteer support roles as required for service delivery, which will include activities such as shopping, driving the van, delivering, escorting customers to group activities etc.
- support, assist and advise local branch-based volunteers
- assist regional branch fundraising, communications, stakeholder events, promotional and marketing work as required
- any other task necessary to the delivery of service

**Person Specification ~ Essential**
- there are no formal education requirements for this post, however a proven track record of excellent administrative experience in a busy and varied office setting is required
- you must be able to manage your workload with shifting priorities and concurrent demands on your time
- previous experience of finance administration is essential, including cash handling, invoice processing, banking processes, financial data entry on computer, monthly finance reconciliation, monthly finance checks and year end data collection
- attention to detail and accuracy is required
- demonstrable knowledge and experience working across all Microsoft Applications, especially Excel spreadsheets, which are used daily
- ability to work to deadlines and within budgets where required
- you must be a motivated and enthusiastic individual, who can work creatively, responsively and flexibly delivering on positive outcomes for our members, volunteers and other stakeholders
- an excellent and talented communicator, you need to be a real ‘people person’ with a good sense of humour who can adapt to any situation and people from a wide cross section of society and professions.
- an excellent approach to problem solving is required. The post holder must be skilled at creative thinking, assessing, planning, prioritising and implementing to ensure continuous operations are maintained, sometimes in the face of adversity.
- ability to work comfortably both on your own initiative and within a team setting
- you must be flexible to support the Charity needs at this time
- you must have a passion for helping older people and have excellent team working skills

**Person Specification ~ Desirable**
- working relationships are critical in this role. Previous experience liaising and supporting a diverse group of volunteers (including people with additional support needs) would be beneficial
- experience or understanding of the social care and support needs of older people living at home
- experience working in an organisation that delivers services to people
- PA experience to senior management staff and/or a Board of Directors
- experience of working in the voluntary sector and a good understanding of the local voluntary sector and stakeholders within the local community
- knowledge and understanding of local social care and support available
- previous experience of working with Accounts Software packages

**Job Types**: Full-time, Permanent

**Salary**: £20,402.00 per year

**

  • Activities Administrator

    1 month ago

    Stirling, United Kingdom Scottish Prison Service Full time

    Working as part of the Finance & Business function within HMP & YOI Stirling, the post holder will be responsible for the provision of administrative support with a specific focus on collation of detailed information on all prisoners using the Prisoner Records system (PR2), Microsoft Office, SharePoint and paper based files to ensure prisoners are properly...

  • Mail Administrator

    1 month ago

    Stirling, United Kingdom Scottish Prison Service Full time

    Working as part of the HMP & YOI Stirling’s Finance & Business team and providing peer support to the Custody Care Units (CCU), the post holder will be responsible for ensuring the effective and efficient management of all mail items within the establishment in line with Scottish Prison Service Policy & Standard Operating Procedures- Responsibilities-...

  • Canteen PPC Administrator

    4 weeks ago

    Stirling, United Kingdom Scottish Prison Service Full time

    Based at HMP YOI Stirling and reporting direct to the Procurement Manager, the post holder will provide an effective and efficient general administration service across three establishments, with a particular focus on the administration of the prisoners’ canteen duties and processing of prisoner personal cash and wage related transactions. The post holder...

  • Criminal Desk/parole Administrator

    1 month ago

    Stirling, United Kingdom Scottish Prison Service Full time

    1- Working as part of the HMP YOI Stirling’s Finance & Busniesss Team, the post hoder will be responsible for providing administrative support for HMP YOI Stirling, CCU Bella and CCU Lilias with a particular focus on the criminal related administration.- Responsibilities- 1- Accurately interpreting, validating and calculating all warrants and accompanying...

  • Customer Service Administrator

    1 day ago

    Stirling, United Kingdom Taskmaster Resources LTD Full time

    **Customer Service Administrator** **Bridge of Allan** **£12.14 per hour** TM Scotland Grangemouth & Falkirk branch are very excited to be given the opportunity to work with one of Scotland’s largest dairies to assist with recruiting numerous Customer Service Administrators to add to the busy team in Bridge of Allan. The role will involve answering...

  • Customer Service Administrator

    1 month ago

    Stirling, United Kingdom The Rec Con Full time

    **Customer Service Administrator - Stirling** £11.50ph - £12ph increasing again once becoming permanent **The role of Customer Service Administrator**: - Act as a liaison between the owner and artists, fostering effective communication and collaboration. - Management of CRM system - Dealing with incoming calls - 30/50 calls daily - Booking in delivery...

  • Customer Service Administrator

    4 weeks ago

    Stirling, United Kingdom Pettigrew Recruitment Group Limited Full time

    **Are you an experienced Customer Service Administrator seeking a new role in the housebuilding industry?** We are working with one of the leading brands in luxury housebuilding as they as invest in the strength of their customer service team based in Stirling. The core objective of this role is to support the customer service department in the provision of...

  • Customer Service Administrator

    3 days ago

    Stirling, United Kingdom Pettigrew Recruitment Group Full time

    Are you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder?We are working with one of the leading brands in the industry as they invest in their customer service team based in Stirling. The core objective of this role is to deliver high-quality aftercare and service to customers and providing an excellent...

  • Customer Service Administrator

    21 hours ago

    Stirling, United Kingdom Pettigrew Recruitment Group Full time

    Are you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder? We are working with one of the leading brands in the industry as they invest in their customer service team based in Stirling. The core objective of this role is to deliver high-quality aftercare and service to customers and providing an excellent...

  • Customer Service Administrator

    1 month ago

    Stirling, United Kingdom Contract Scotland Full time

    Do you love working in a customer focussed environment? Would you love the chance to develop your skills with a company who are delivering success for their employees and local communities? If you've answered yes, we could have the perfect job for you. Contract Scotland has a fantastic opportunity for a Customer Service professional to join our established,...

  • Part Time Procurement/ Stores Administrator

    4 weeks ago

    Stirling, United Kingdom Scottish Prison Service Full time

    Working as part of the HMP YOI Stirling’s Finance & Business team, the post holder will be responsible for the provision of all aspects of procurement and stores acvitivity for the establishment and providing support when required to both CCU’s while ensuring an effective and efficient procurement service by sourcing, costing and procuring both goods and...

  • Customer Service Administrator

    1 month ago

    Stirling, United Kingdom Contract Scotland Full time

    **Location**: Stirling **Salary**: Competitive salary with good benefits package **Reference**: J41742 **Contract Type**: Permanent **Working Hours**: Full-time **Created**: 28th February 2023 **Closing**: 28th March 2023 Do you love working in a customer focussed environment? Would you love the chance to develop your skills with a company who are...

  • Customer Service Administrator

    1 week ago

    Stirling, United Kingdom Contract Scotland Full time

    Do you love working in a customer focussed environment? Would you love the chance to develop your skills with a company who are delivering success for their employees and local communities? If you've answered yes, we could have the perfect job for you. Contract Scotland has a fantastic opportunity for a Customer Service professional to join our...

  • Customer Service Administrator

    4 days ago

    Stirling, United Kingdom Robertson Group Full time

    Overview: Quality. Care. Professional. We see more than just customer service. Customer Service Administrator Location: Stirling Customers. Homes. Lifestyle. At Robertson Residential Group, we see them our way. We’re open enough to understand what really matters. Honest enough to put our customers first, every time. Respectful enough to always think...

  • Financial Services Administrator

    2 weeks ago

    Stirling, United Kingdom JohnstonGreer Full time

    Financial Services Administrator To £25,000 plus benefits IFA Administrator required by this forward-thinking wealth management firm that provides advice across the full range of financial planning for Private Clients and Businesses. The firm is hugely successful, well known in the area and regarded as a top employer in the IFA sector. Working in support...

  • Customer Service Administrator

    5 days ago

    Stirling, United Kingdom Robertson Group Full time

    Overview Quality. Care. Professional. We see more than just customer service. Customer Service Administrator Location: Stirling Customers. Homes. Lifestyle. At Robertson Residential Group, we see them our way. We’re open enough to understand what really matters. Honest enough to put our customers first, every time. Respectful enough to always...

  • Customer Service Administrator

    1 month ago

    Stirling, United Kingdom Pettigrew Recruitment Group Ltd Full time

    **Are you an experienced Customer Service Administrator seeking a new role in the housebuilding industry?** We are working with one of the leading brands in luxury housebuilding as they as invest in the strength of their customer service team based in Stirling. The core objective of this role is to support the customer service department in the provision of...

  • Customer Service Administrator

    4 weeks ago

    Stirling, United Kingdom Aira Full time

    **About Aira***: We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world. Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact....

  • Business & Finance Administrator

    1 month ago

    Stirling, United Kingdom Scottish Prison Service Full time

    1- Working as part of the HMP YOI Stirling’s Finance & Business team, the post holder will be responsible for the provision of all aspects of administrative support to the operational function within HMP Stilling and providing support to both CCU’s with a specific focus on month end financial processes and governance- Responsibilities- 1- Report prepare...

  • Apprentice Administrator and Customer Service Representative

    2 weeks ago

    Stirling, United Kingdom C&P Recruitment Full time

    Job Title: Customer Care Administrator About Us: Our client prides itself on delivering exceptional customer service and building strong relationships with their clients. As a Customer Care Administrator, you will play a vital role in ensuring our customers receive the support they need to have a positive experience with our products/services. Job...