Customer Service Administrator
3 weeks ago
**Are you an experienced Customer Service Administrator seeking a new role in the housebuilding industry?**
We are working with one of the leading brands in luxury housebuilding as they as invest in the strength of their customer service team based in Stirling. The core objective of this role is to support the customer service department in the provision of high-qualitycare and service to customers and providing an excellent administration service to the department.
Reporting to the Customer Service Manager, your responsibilities will include:
- Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors.
- Complaint handling.
- Distributing the post and taking ownership of any administration of customer enquiries received.
- Assist the customer service manager in ensuring any remedial work is managed and completed.
- Liaising with external contractors.
- Diary management for the customer service manager.
- Ensuring registration of all homes on the day of legal completion.
- Booking meeting rooms as required and arranging refreshments for meetings.
To be successful in this role we are looking for individuals with:
- Administration experience within a similar environment.
- Exceptional attention to detail.
- Friendly and professional manner.
- Strong communication skills.
- Proficiency in MS Office packages and IT systems.
**Are you keen to learn more? Reach out to Samantha today to explore how this role could work for you.
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