Customer Service Representative

2 weeks ago

Stirling, United Kingdom Diligenta Full time

**Customer Service Representative - Stirling** Starting at £21,500 per year**

**Monday to Friday, 9am-5pm**

**Hybrid remote**

**Kildean Business Park, Stirling, FK9 4UE**

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider.

**Summary of the role**:

- Due to the recent growth of our company, we will be **recruiting multiple Customer Service Representatives each month** throughout the year.
- We are based in our new, modern office in **Kildean** Business Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office.
- You have a choice of either office based or hybrid work from home after the initial onsite training.
- Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives
- Flexible hours are available to suit your availability, work life balance and wellbeing.
- The starting salary is £21,500 per year, with a pay review on completion of probation after 6 months.

**Benefits**:

- We offer 31 days holiday (including bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What you'll be doing**:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are **no sales** involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

**What we’re looking for**:

- Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
- **Teamwork -** We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**About Diligenta**

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.

Our aim is to be acknowledged as the ‘best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality.

Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.

We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Job Reference: DGENTA01355

  • Customer Service Representative

    6 days ago

    Stirling, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Customer Service Representative - Stirling**: At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too. Our aim is to transform our clients' operations and be...

  • Customer Service Representative

    3 days ago

    Stirling, United Kingdom Diligenta Full time

    **Customer Service Representative - Stirling** Starting at £21,500 per year** **Monday to Friday, 9am-5pm** **Hybrid remote** **Kildean Business Park, Stirling, FK9 4UE** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay...

  • Customer Service Representative

    6 days ago

    Stirling, United Kingdom Diligenta Full time

    **Customer Service Representative - Stirling** Starting at £22,308** per year** **Monday to Friday, 9am-5pm** **Hybrid remote** **Kildean Business Park, Stirling, FK8 1FT** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay...

  • Customer Service Representative

    5 days ago

    Stirling, United Kingdom Diligenta Full time

    **Customer Service Representative - Stirling** Starting at £21,500 per year** **Monday to Friday, 9am-5pm** **Hybrid remote** **Kildean Business Park, Stirling, FK8 1FT** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay...

  • Customer Service Representative

    5 days ago

    Stirling, United Kingdom Diligenta Full time

    **Customer Service Representative - Stirling** Starting at £23,400 **per year** **Monday to Friday, 9am-5pm** **Hybrid remote** **Kildean Business Park, Stirling, FK8 1FT** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay...

  • Customer Service Representative

    6 days ago

    Stirling, United Kingdom Diligenta Full time

    **Customer Service Representative - Stirling** Starting at £21,500 per year** **Monday to Friday, 9am-5pm** **Hybrid remote** **Kildean Business Park, Stirling, FK9 4UE** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay...

  • Customer Service Representative Part Time

    2 weeks ago

    Stirling, United Kingdom Diligenta Full time

    **Customer Service Representative** Starting at £21,500 per year FTE** **Mon-Friday, 8am-6pm, Part Time** **Kildean Business Park, Stirling, FK9 4UE** Are you looking for a rewarding part time role that will fit into your current lifestyle, maybe looking to get back into the workplace or looking to move from a full-time role to working less hours to...

  • Client Service Representative

    6 days ago

    Stirling, United Kingdom Careersolve Full time

    Careersolve are working with a well-established client who are part of a global group, they manufacture innovative products and services that support people with deeply personal and challenging medical conditions. As they are consistently growing, they are now looking for a **Client Services Representative **to join them on a permanent basis. This role will...

  • Customer Service Advisor

    5 days ago

    Stirling, United Kingdom RSG PLC Full time

    **Customer Service Advisor - Stirling** Starting at £21,500 per year** **Monday to Friday, 9am-5pm** **Hybrid remote** **Kildean Business Park, Stirling, FK9 4UE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

  • Apprentice Administrator and Customer Service Representative

    2 weeks ago

    Stirling, United Kingdom C&P Recruitment Full time

    Job Title: Customer Care Administrator About Us: Our client prides itself on delivering exceptional customer service and building strong relationships with their clients. As a Customer Care Administrator, you will play a vital role in ensuring our customers receive the support they need to have a positive experience with our products/services. Job...

  • Customer Service Consultant

    4 weeks ago

    Stirling, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Advisor

    1 month ago

    Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job Description OverviewSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor...

  • Customer Service Advisor

    6 days ago

    Stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...

  • Sales Representative

    1 month ago

    Stirling, United Kingdom Regis Fire Protection Full time

    Regis Fire Protection LTD are recruiting for a Sales Representative to join the team in Scotland. - Job Description_ Manage and develop a sales territory, maintaining and growing existing accounts as required whilst actively seeking new customers for maintenance, products, training, risk assessment and ancillary sales. Find new opportunities in dedicated...

  • Customer Service Manager

    1 month ago

    Stirling, United Kingdom Contract Scotland Full time

    Contract Scotland has a fantastic opportunity for an experienced **Customer Service Manager**, to join our client, a global outsourcing company that operates within the Financial Services sector. This position aligns with the client's Bristol office, meaning travelling to this office for 1-2 days per month would be expected - travel costs are covered....

  • Customer Service Advisor

    17 hours ago

    Stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...

  • Customer Service Advisor

    6 days ago

    Stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...

  • Customer Service Advisor

    7 days ago

    Stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...

  • Customer Service Advisor

    7 days ago

    stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...

  • Customer Service Advisor

    3 days ago

    Stirling, United Kingdom SS&C Technologies Full time

    SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations,...