Customer Service Coordinator
3 weeks ago
Customer Care AdministrationThe primary role of a Customer Care Administrator is to serve as the main point of contact for clients, ensuring their satisfaction throughout the year end defects. This entails promptly addressing inquiries, resolving concerns, coordinating with the Customer Care Operatives and booking them into appointments to meet clients' needs effectively. Additionally, the Customer Care Administrator plays a crucial role in supporting their team and Customer Care Management.Duties (not exhaustive) * Answer and support calls to Customer Care. Pass on details where request needs to be handled by another member of the team. * Call residents/tenants to gather additional information on reported defects to improve diagnosis. * Ensure timely response to emergency defects. Arrange the nearest /most suitable operative to attend the job and keep the resident/tenant updated on our response and monitor until resolved. * Add new clients/scheme (sites)/plots/subcontractors to Clixifix as and when required. * Ensure plots are archived off the Clixifix system once the YEDs are complete and signed off. * Log all new reported defects onto Clixifix as soon as received and nominate to relevant trade (operative or subcontractor) * Arrange appointment times with residents/tenants to attend to defect tickets and allocate to desired operative(s) * Work with the Customer Care Manager and Admin Manager to ensure appropriate appointment times are allocated to jobs. * Monitor any tickets placed on hold. * Ensure "no access" and "access refused" are reported to clients and associated tickets are aborted. Enforce the no access policy. * Close off completed tickets and advise client of completion. * Liaise with procurement for updates on expected delivery dates for materials required for tickets on hold.Adhoc Duties – * Share appointments schedule with Client (who could help reinforce the committed dates/times)
-
Customer Service Coordinator
2 weeks ago
Stirling, United Kingdom Falcon Foodservice Equipment Full timeFalcon Foodservice Equipment has been manufacturing for over 200 years, developing a comprehensive range of reliable, innovative and efficient products for the commercial catering industry. We are currently recruiting for a customer service coordinator, in this role you will provide a complete account management service, from enquiry through to despatch and...
-
Customer Service Coordinator
4 weeks ago
Stirling, United Kingdom Contract Scotland Full time44 per hour + holiday pay Are you a someone with excellent Customer Service experience looking for a new role? Contract Scotland has an exciting new Temp to Perm opportunity to join our clients team based in Stirling. This is a temp to perm Customer Care Coordinator position with an ASAP start date. 44 per hour + holiday pay Contract Type: Permanent ...
-
Customer Service Coordinator
4 weeks ago
Stirling, United Kingdom Contract Scotland Full timeContract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is a 3-month temporary contract, with an immediate start, £11.44 per hour. You will be office-based, Monday to Friday 9am to 5pm and the job itself involves: - Answering calls from vulnerable customers and placing orders for their...
-
Customer Service Coordinator
1 week ago
Stirling, United Kingdom Contract Scotland Full timeContract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is an ongoing temporary position but will become permanent for the successful person. The pay rate is £10.50 per hour and the permanent salary is £20,500pa. You will be office based, Monday to Friday 9am to 5pm and the job itself...
-
Customer Service Coordinator
1 month ago
Stirling, United Kingdom Contract Scotland Full time**Location**: Stirling **Salary**: £11.44 - 11.44 per hour + holiday pay **Benefits**: holiday pay **Reference**: J43907 **Contract Type**: Permanent **Working Hours**: Full-time **Created**: 29th April 2024 **Closing**: 27th May 2024 Contract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in...
-
Customer Service Coordinator
1 month ago
Stirling, United Kingdom Contract Scotland Full time**Location**: Stirling **Salary**: £10.50 - 10.50 per hour **Reference**: J43149 **Contract Type**: Temporary **Working Hours**: Full-time **Created**: 14th November 2023 **Closing**: 12th December 2023 Contract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is an ongoing temporary...
-
Service Advisor/service Coordinator
5 days ago
Stirling, United Kingdom SMT GB Full timeWe have a role that’s perfect for an experienced Service Advisor or Maintenance Coordinator with excellent planning, organisation and scheduling skills, as well as exceptional customer service skills of course! Are you looking for a challenging position within a fast-paced environment? The Plant industry would be perfect for you! Our Workshop team in...
-
Customer Service Co-ordinator
1 week ago
Stirling, United Kingdom Contract Scotland Full timeContract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is a temporary contract, with an immediate start, £11.44 per hour. You will be office-based, Monday to Friday 9am to 5pm and the job itself involves: - Answering calls from vulnerable customers and placing orders for their medical...
-
Customer Care Coordinator
6 days ago
Stirling, United Kingdom Peace Recruitment Full timePeace Recruitment is working with one of the busiest volume house builders in Scotland and due to an increased workload, are looking to recruit for a Customer Service Advisor to be based out of head office in Stirling. **Role includes**; - Take ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of...
-
Customer Service Administrator
1 month ago
Stirling, United Kingdom Pettigrew Recruitment Group Limited Full time**Are you an experienced Customer Service Administrator seeking a new role in the housebuilding industry?** We are working with one of the leading brands in luxury housebuilding as they as invest in the strength of their customer service team based in Stirling. The core objective of this role is to support the customer service department in the provision of...
-
Customer Service Administrator
1 week ago
Stirling, United Kingdom Pettigrew Recruitment Group Full timeAre you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder?We are working with one of the leading brands in the industry as they invest in their customer service team based in Stirling. The core objective of this role is to deliver high-quality aftercare and service to customers and providing an excellent...
-
Customer Service Advisor
1 week ago
Stirling, United Kingdom Search Consultancy Full time**Customer Service Executive** Location: Stirling (hybrid working) Hours: Monday to Friday between 8.30am and 5.30pm **Salary**: £23k - £25k DOE Contract: Permanent Our Client's vision is to**_ become the best loved and most successful savings and investment business _**and we're looking for people who are excited about joining us on our journey. To...
-
Customer Service Administrator
6 days ago
Stirling, United Kingdom Pettigrew Recruitment Group Full timeAre you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder? We are working with one of the leading brands in the industry as they invest in their customer service team based in Stirling. The core objective of this role is to deliver high-quality aftercare and service to customers and providing an excellent...
-
Customer Service Administrator
18 hours ago
Stirling, United Kingdom Pettigrew Recruitment Group Full timeAre you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder? We are working with one of the leading brands in the industry as they invest in their customer service team based in Stirling. The core objective of this role is to deliver high-quality aftercare and service to customers and providing an excellent...
-
Customer Service Administrator
1 month ago
Stirling, United Kingdom Contract Scotland Full timeDo you love working in a customer focussed environment? Would you love the chance to develop your skills with a company who are delivering success for their employees and local communities? If you've answered yes, we could have the perfect job for you. Contract Scotland has a fantastic opportunity for a Customer Service professional to join our established,...
-
Customer Service Representative
1 week ago
Stirling, United Kingdom Diligenta Full time**Salary**: From £21500-£21500 **Customer Service Representative - Stirling**: At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too. Our aim is to transform our clients' operations and be...
-
Customer Service Administrator
1 month ago
Stirling, United Kingdom Contract Scotland Full time**Location**: Stirling **Salary**: Competitive salary with good benefits package **Reference**: J41742 **Contract Type**: Permanent **Working Hours**: Full-time **Created**: 28th February 2023 **Closing**: 28th March 2023 Do you love working in a customer focussed environment? Would you love the chance to develop your skills with a company who are...
-
Customer Service Consultant
24 hours ago
Stirling, United Kingdom M&G PLC Full timeAt M&G our purpose is **to help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us...
-
Customer Service Consultant
11 hours ago
Stirling, United Kingdom M&G PLC Full timeAt M&G our purpose is **to help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us...
-
Customer Service Administrator
2 weeks ago
Stirling, United Kingdom Contract Scotland Full timeDo you love working in a customer focussed environment? Would you love the chance to develop your skills with a company who are delivering success for their employees and local communities? If you've answered yes, we could have the perfect job for you. Contract Scotland has a fantastic opportunity for a Customer Service professional to join our...