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Customer Care Coordinator
3 weeks ago
Peace Recruitment is working with one of the busiest volume house builders in Scotland and due to an increased workload, are looking to recruit for a Customer Service Advisor to be based out of head office in Stirling.
**Role includes**;
- Take ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Provide administrative support to the Customer Service Department.
- Check invoices and forward for payment.
- Prepare, collate and provide defect reports.
- Any other duties as reasonably requested.
**Experience, Qualifications and Skills;**
- Experience of working in a demanding and fast paced customer service environment.
- Ability to work independently, prioritise work and take initiative.
- Flexible and adaptable to changing requirements.
- Excellent communication skills, both written
**Please follow link to apply.**
**Job Types**: Full-time, Temporary contract, Temp to perm, Freelance
**Salary**: £15.00-£16.00 per hour
Expected hours: 35 per week
**Benefits**:
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 5 years (required)
Ability to Commute:
- Stirling (required)
Work Location: In person
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