Customer Service Coordinator
3 months ago
Contract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is an 3 month temporary immediate start, £10.50 per hour.
You will be office based, Monday to Friday 9am to 5pm and the job itself involves:
- Answering calls from vulnerable customers and placing orders for their medical requirements
- Dealing with calls relating to faulty equipment and arranging engineers to attend customer's home
- Listening to customers and dealing with each call with empathy, ensuring the customer is happy with the outcome
- Liaising with engineers and drivers to ensure deliveries and fault fixing appointments are on schedule, updating customers with any changes
- Updating system with call notes
You must enjoy dealing with people and will always want to ensure the best outcome for customers. You will have an excellent telephone manner and will be comfortable dealing with customers and their families, who may be a little distressed.
**Job Types**: Full-time, Temporary contract
**Salary**: £10.50 per hour
Expected hours: 37.5 per week
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stirling, Stirlingshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
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