Service Coordinator
1 day ago
About The Role
This role is responsible for coordinating end-to-end servicing and repair activities while prioritizing resources to resolve customer issues efficiently. A high level of cooperation and communication across the business ensures an excellent and consistent level of service delivery.
Main Responsibilities
- Coordinating engineer diaries, materials, labour and resources for the completion of jobs.
- Actioning and quoting for additional repairs highlighted by engineers.
- Ensuring compliance with processes and dealer operating standards.
- Deputizing for the Service Delivery Manager during absence.
- Addressing health and safety concerns.
- Supporting the Service Delivery Manager with training and development of engineers.
Requirements
To be successful, we look for the following skills and experience:
- Excellent customer service skills.
- Understanding of mechanical terminology and associated work.
- Strong IT skills and good working knowledge of MS systems.
- Ability to work on own initiative and communicate effectively.
- Reliability, honesty and good timekeeping.
Benefits
As a member of our team, you will have access to a competitive salary, 5% employer pension contribution, 25 days annual leave, cycle to work scheme, life assurance and wellbeing app.
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