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Student Administration Coordinator

4 weeks ago

Stirling, Stirling, United Kingdom University of Stirling Full time

Job Summary

The University of Stirling is seeking a highly organized and communicative Programme Administrator to join its Student Administration team. As a key member of the team, you will be responsible for delivering a range of activities relating to the administration of academic programmes and other activities, supporting the student experience, and providing support to academic staff, students, and professional service colleagues.

Key Responsibilities

  • Coordinate and supervise a range of duties to deliver an efficient and effective service to staff and students, using initiative and exercising sound judgement to resolve any issues that arise.
  • Support the Deputy Student Administration Manager (Programmes) and Student Administration Officer (Programmes) to provide induction and training to members of the wider professional services team.
  • Work with the Student Administration Officer (Programmes) to coordinate and provide administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service.
  • Advise students and staff on academic policy and regulations, and liaise with Student Hub staff to resolve escalated student queries.
  • Coordinate exam deferral applications process, assessing student applications, and reviewing annual student progression, applying university regulations and advising students.
  • Update student records and apply sanctions as a result of academic integrity meetings, and coordinate and support the student journey, providing support to students with any changes to their programme of studies.

Requirements

  • Minimum of HND level or equivalent professional experience.
  • Demonstrable experience of working in a busy, customer-centric environment, with an extensive administrative background.
  • Excellent skills in Microsoft Office packages, with specific experience using Excel.
  • Experience of managing sensitive/confidential issues in a professional and empathetic manner.
  • Understanding of current GDPR and Equality legislation and the impact of non-compliance within the remit of the role.

Desirable Criteria

  • Previous experience of working in Higher or Further Education and/or up-to-date knowledge of issues relating to the student lifecycle.
  • Experience of working with complex administration systems, preferably Tribal SITS.
  • Experience of continuous improvement methodologies.