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Customer Service Coordinator

7 months ago

Stirling, United Kingdom Contract Scotland Full time

Contract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is an ongoing temporary position but will become permanent for the successful person.

The pay rate is £10.50 per hour and the permanent salary is £20,500pa.

You will be office based, Monday to Friday 9am to 5pm and the job itself involves:

- Answering calls from vulnerable customers and placing orders for their medical requirements
- Dealing with calls relating to faulty equipment and arranging engineer to attend customers home
- Listening to customers and dealing with each call with empathy, ensuring the customer is happy with the outcome
- Liaising with engineers and drivers to ensure deliveries and fault fixing appointments are on schedule, updating customers with any changes
- Updating system with call notes

You must enjoy dealing with people and will always want to ensure the best outcome for customers. You will have an excellent telephone manner and will be comfortable dealing with customers and their families, who may be a little distressed.

**Job Types**: Full-time, Temporary contract
Contract length: 12 weeks

**Salary**: £10.50 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person