Customer Service Coordinator

7 months ago


Stirling, United Kingdom Falcon Foodservice Equipment Full time

Falcon Foodservice Equipment has been manufacturing for over 200 years, developing a comprehensive range of reliable, innovative and efficient products for the commercial catering industry.

We are currently recruiting for a customer service coordinator, in this role you will provide a complete account management service, from enquiry through to despatch and after sales service working hand in hand with our external sales team.

The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process.

Key Accountabilities:

- Champion the customer throughout the business answering calls and queries accurately and consistently.
- Maintain a polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
- Assist the Customer Service Team Leader and Customer Service Manager with day-to-day business and customer requirements.
- Work within the Falcon Company policies, procedures, and instructions at all times.
- Ensure accuracy of all customer details and all communication is correctly recorded on Falcon’s computer system.
- Offer guidance and assistance/rectification to matters raised and to understand the scope of problems.
- Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
- Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Service Team Leader.
- Contribute to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

Key Capabilities:
The Customer Service Coordinator should possess the following attributes:

- The passion for delivering great customer service.
- Previous experience within a customer service environment.
- The ability to build strong relationships and communicate effectively.
- Self-motivated with strong organisation skills and attention to detail.
- Computer literate.
- Happy to work autonomously or part of team.
- The ability to adapt and learn.
- Ability to deal with tough situations in a calm and professional manner.
- Understanding the internal processes and systems to ensure effective and efficient working.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- What is your salary expectations?

Work authorisation:

- United Kingdom (required)

Work Location: In person



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