Customer Care Admin Support
6 months ago
Mon - Fri, 9am - 5pm
- Early finish Friday (3:30pm)
- Access to Well-being Champions and Mental Health First Aiders
- 32 days annual holiday entitlement
- Learning and development opportunities
- Generous contributory personal Pension Scheme
- Employee Assistance Programme including 5 counselling sessions
**The Role**:
We have an opportunity for a Customer Care Coordinator to join our team in Stirling.
Reporting to the Customer Care Manager you will be responsible for:
- Providing administrative support to the department & general office
- Handling and responding to customer correspondence
- Electronic and paper filing
- Record action logs.
- Liaise with and assist clients with the scheduling of inspection of remedial enquiries.
- Liaise with and assist clients with the scheduling of required remedial works.
- Liaise efficiently with Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed competently.
- Liaise with the Commercial/Buying departments with the ordering of required materials.
**About You**:
**Do you**:
- Have excellent communication skills, both written and verbal?
- Have excellent telephone skills?
- Have a professional, assertive and pleasant manner?
- Have experience using word and excel?
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
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