Apc Administration Assistant
4 months ago
JOB PURPOSE APC works in collaboration with the Royal Sussex County Hospital to deliver primary care interventions within the Urgent Treatment Centre. Our service runs from 18:30-21:30 Monday-Friday, and 08:00-20:00 on weekends and Bank Holidays. The appointments are a variety of F2F and telephone who come from either NHS111 or A&E. The service reduces the strain on the front door of A&E by allowing those suitable patients to be redirected away from A&E.
Working as part of a team you will be an integral part of the administrative team in the Additional Primary Care Service at the Royal Sussex County Hospital to ensure professional operational standards and excellence in patient care and safety are implemented and maintained. This will involve completing daily tasks to ensure the service runs safely and efficiently and raising issues where relevant to line management/lead clinicians. Critical to the success of the APC service will be the need to engage and work with other services that work in the UTC, as well as 111 and A&E. You will be expected to work a variety of hours, including weekends and evenings, where required to support the running of the service.
PRINCIPLE DUTIES & RESPONSIBLITIES Rota Support Ensure there are adequate staffing levels at the UTC in advance Manage staff enquiries regarding APC shifts (i.e., GPs asking if they can extend/shorten their shift) Escalate rota issues in a timely manner Operational Arrange and host training and site inductions for new APC staff Support the APC Assistant Manager to ensure all new staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation as per set guidelines Undertake crosschecks across the service to ensure patient safety and service quality is being maintained as per APC protocols Monitor APC inbox and respond to queries and issues raised by staff, external colleagues, and patients, escalating where necessary Support the services complaints and incidents procedure Attend and minute internal meetings Reception support Work at the reception desk when required to train new staff, establish relationships, and cover reception duties Present a professional and courteous image to all service users, visitors, and staff Welcome visitors and provide assistance where required. This may include chaperoning Perform administrative functions in clinical based systems including Symphony and SystmOne Personal performance management Maintain productive relationships encouraging regular feedback to refine and improve the service Engagement with patients, internal and external stakeholders Undertake other duties required by the business as appropriate to the role Collaboratively work with line manager to develop, learn, and perform to a high level Quality Alert line manager to any issues compromising quality of operational work streams Effectively manage own time, workload, and resources Work within risk management and health and safety policies and procedures Adhere to robust process for recording incidents, complaints, accidents, and significant events Provide administrative support to assist with the development and management of any changes or new processes and systems that need implementing Health and safety To abide by all health and safety matters and keep up to date on Health and Safety Regulations and legislation Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with service procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights. KEY RELATIONSHIPS Service Manager Clinical Leads Assistant Service Manager Governance Coordinator Shift Coordinators Clinicians and Receptionists working for APC Things you need to know USE OF NEW TECHNOLOGY We will make use of computer technology. Staff should expect to use automated information systems in their work in order to improve the quality and co-ordination of services, and to enable faster and more accurate communication within and outside of the organisation.
CONFIDENTIALITY As an employee of Here you may gain knowledge of a highly confidential nature relating to the private affairs, diagnosis and treatment of patients, information affecting members of the public, matters concerning staff and details of items under consideration by Here. Under no circumstances should such information be divulged or passed on to any unauthorized person. This includes holding conversations with colleagues concerning patients or staff in situations where the conversation may be overheard. Breaches of confidence will result in disciplinary action which may involve dism
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