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Customer Communications Assistant

4 months ago

Sunderland, United Kingdom Stagecoach Full time

**Salary**

10,548.00

**Summary**

The position is available until August 2024, and is ideal if you have an administration and/or customer service background.

The team also manages several highly important ticketing initiatives, processing bulk orders for Stagecoach North East's 'Under 19' and 'Corporate Travel' schemes, among others.

The role involves a mixture of working from home and office based tasks at our Sunderland Head Office.

**Job Purpose**

Providing a high level of customer service for customers making on-demand bus trips across the Tees Valley, responsibility for ticket administration and processing, invoicing and general customer communications support.

Full training will be provided but relevant skills and/or experience are preferred.

**Hours of work**

We are seeking a **Part Time** applicant working **18.75 hours** each week on the rolling rota outlined below, as part of a job-share.

Overtime will also be required to cover holidays within the team.

**Salary**

£10,548.00

**Shift details**

The majority of the working hours fall between 0700-2000 Mon-Fri, with a requirement for one Saturday per three-week period.

**Job Activities**

Providing the central customer service function for Tees Flex, our on-demand bus services in the Tees Valley.
- Assisting Tees Flex customers by booking their on-demand bus trips across Tees Valley
- 's six local operations teams to seek relevant information
- Developing a broad understanding of customer products and local services Scheduling promotional content for social media, helping to write new messaging

Processing ticket sales (inc. Corporate Travel, Under 19 & Unirider):

- Bulk ticket orders & refunds
- Completing relevant paperwork
- Keeping records in line with procedures Any other reasonable duties delegated by the Marketing Manager or Commercial team

**Person Profile**
- Customer-focused attitude
- Strong organisational skills
- Confident and friendly
- Excellent overall communication skills
- Confident user of social media platforms (in particular Twitter)
- Good standard of written English
- Experienced with Microsoft Office software Comfortable with rota system including early, middle and late shifts as well as working one Saturday every three weeks, as per the rota detailed above.

**Benefits**
- Free local travel on public transport for you and a companion
- Great working environment with friendly, local team
- Hybrid working
- 12.5 days of annual leave
- Excellent pension scheme
- Diverse job role with dynamic training

Applicants must be available for interview on 13 and 14 February 2024

**Location**:
Stagecoach North East Head Office North Bridge St, Wheatsheaf Sunderland SR5 1AQ