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Personal Injury Case Handler
4 days ago
**FIRST, let's look at what you get working for an ExamWorks company**
- 22 days holiday rising to 27 PLUS Bank Holidays
- Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish
- We guarantee your birthday off - if you want it
- Paid Sick Leave (after 1 years service)
- Continuous training and development with support given by our expert team and opportunities to complete qualifications
- Appraisal programmes for all which aids your progression and salary increases
- Company Pension
- Employee referral programme - £250 for every employee you refer
- FREE PARKING
- Amazing social events, festivals and parties, team get togethers
- Relaxed working environment with a ‘dress to perform at your best’ policy
- Match funding for your charitable activities and 1 day off paid each year for volunteering
- Employee Assistance programme - legal advice, counselling and much more
- Discounts on retail, entertainment, eating out, purchases and insurance products
- Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition
- Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like
- Cycle to work scheme
- Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too
We are a group of companies working in the legal, accident management and healthcare sectors currently looking for Case Handler to join us.
As a Case Handler, you will be working for UKIM (UK Independent Medical)
**What do UKIM do?**
UKIM provides high quality, independent medico-legal reports to the legal professional and insurance industry which are used to assist in personal injury cases and some clinical negligence.
**Main Responsibilities**:
- Case management, ensuring each case is progressed in line with department processes.
- Liaising with customers, clients and suppliers regarding a range of queries in a professional and timely manner.
- Dealing with internal and external queries.
- Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
- Achieving individual and team targets including call quality measures, efficiency and attendance.
- Collate and order any records or supporting statements
- Retrieve any missing documents required to process a case
- Liaise with the Nurse Assessors where required
- To prepare the documents for scanning & inputting
- To priorities cases based on deadlines
**Experience**:
- Having some Clinical understanding would be an advantage but is not essential.
- Strong Customer Service experience from either office-based or customer facing.
- Experience working on a telephone and computer based systems
- Attention to detail, been able to concentrate and focus priorities
Hours of work will be Monday to Friday 09:00 - 17:30
Location: Rainton Bridge Business Park, Houghton Le Spring, DH4 5RA- Please check commute before applying. Fully Office Based
**Salary**: £21,942.00 per annum
We are a Disability Confident employer
IND2
**Job Types**: Full-time, Permanent
**Salary**: £21,942.00 per year
Schedule:
- Monday to Friday
Licence/Certification:
- Full U.K Driving License (preferred)
Work Location: In person
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