Customer Success Executive

4 months ago


Houghton le Spring, United Kingdom clixifix Ltd Full time

**CUSTOMER SUCCESS EXECUTIVE**

Salary; £25,000 per annum.

**About Us**

The future of construction customer care is here and we need you to support our clients.

**Company Overview**:
**About the Role**

**What you'll be doing**:

- Be knowledgeable on all products offered, and team up with co-workers to deliver excellent customer service
- Keep all outstanding tickets up dated, ensuring excellent customer service
- Communicate effectively with internal team members including the technical team to better understand customer needs, maximise retention and growth, and share learnings
- Work with the Sales team to configure new accounts with client data and ensure a smooth on-boarding process
- Identify upsell opportunities and liaise with the Account Manager on these.
- Collaborate and problem-solve with Tech team members on issues to do with the platform
- Work closely with the rest of the Customer Success team to ensure any necessary tasks are completed
- Work with the Customer Success team to develop case studies

**Requirements**:
At least 1 year Customer Service Experience.

Ability to work independently or as a Team

Exceptional communication skills

Whilst we appreciate no one is great at everything your commitment, resilience, curiosity and coachability are all likely strengths.

If you are a driven professional with a passion for both customer service and the construction industry and have proven track record of success, we would love to hear from you.

We’re building a world class SaaS business, solving the challenges for construction customer service teams whilst turning ‘good moments’ into ‘great’ by sharing best practice.

**If you’re a Recruitment Agent, thank you for your interest, however, please note that we find and employ all of our team members directly rather than via agencies.**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Houghton le Spring: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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