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Customer Service Representative
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Houghton-Le-Spring, Durham, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Houghton-Le-Spring, Durham, United Kingdom Pacifica Full timeAbout PacificaPacifica is a leading provider of domestic support services in the UK and Europe, offering a range of services including appliance repairs, warranty products, and spares warehousing.Job SummaryWe are seeking a highly skilled and customer-focused Contact Centre Service Desk Technician to join our team. As a Contact Centre Service Desk...
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Customer Service Representative
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Houghton-Le-Spring, Durham, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Houghton-Le-Spring, Durham, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Houghton-Le-Spring, Durham, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Customer Service Representative
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Houghton-Le-Spring, Durham, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling inbound calls and web chat enquiries, and delivering world-class customer service.Key...
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Customer Service Representative
1 month ago
Houghton-Le-Spring, Durham, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling inbound calls and web chat enquiries, and delivering world-class customer service.Key...
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Customer Service Representative
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Customer Service Representative
3 weeks ago
Houghton-Le-Spring, Durham, United Kingdom Arnold Clark. Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive at our Carlisle Motorstore branch. As a key member of our sales team, you will play a vital role in delivering an exceptional customer experience, ensuring our customers leave the branch excited about our products.Key...
Customer Service Representative
2 months ago
Pacifica is a leading provider of domestic support services in the UK and Europe, with a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff.
We offer a range of services, including repairs in and out of guarantee, warranty products, spares warehousing, and product replacement.
Job SummaryWe are seeking a highly skilled and customer-focused Contact Centre Service Desk Technician to join our team in Houghton-le-Spring.
The successful candidate will be responsible for answering inbound calls and handling web chat enquiries from customers, providing world-class customer support related to appliance repairs.
Key Responsibilities- Manage incoming calls from customers and clients, promoting our business while providing exceptional customer support.
- Handle multiple web chats and incoming calls simultaneously, ensuring timely and efficient resolution of customer queries.
- Escalate customer issues to management as required, providing solutions and recommendations to resolve customer concerns.
- Participate in training and development programs to enhance skills and knowledge, including online training courses through Pacifica's Learning Hub.
- Collaborate with Account Managers and Management to review performance and targets, agreeing on a plan of action to achieve goals.
- Perform administrative duties as assigned by management, ensuring timely completion of tasks and accurate record-keeping.
- Ensure client portals are actioned, and any queries or waiting for approvals are cleared in a timely manner.
- Minimum 1 year of experience working in a Customer Service/Contact Centre environment.
- Deliver exceptional customer service to all internal and external clients and customers.
- Problem-solving skills, with the ability to think critically and resolve customer issues efficiently.
- Flexible working approach, with the ability to adapt to changing priorities and deadlines.
- Capable of multi-tasking in a fast-paced Contact Centre environment, with excellent time management and organizational skills.
- Drive and self-motivation, with a strong desire to achieve goals and exceed customer expectations.
- Good understanding and proficient user of Microsoft systems, including Excel and Word.
- Excellent knowledge and understanding of client requirements, with the ability to be an expert in your field.
- Regular company events and team-building activities.
- Company pension scheme and benefits.
- Free on-site parking and flexible working arrangements.
- Opportunity to work remotely and participate in company-wide initiatives.
