Rehabilitation Administrator

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**The Role**:
Our Rehabilitation department provides a fully case managed Physiotherapy/Treatment service to our clients and administrators take full responsibility for all aspects of our process. We operate multiple process flows which dictate our operational procedures and service level agreements. The purpose of this role is to ensure the accurate and prompt administration of Rehabilitation cases, from initially setting up cases through to case conclusion within the required timescales.

**Key Responsibilities**:

- To work efficiency and accurately in line with our values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each instructing party
- To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases
- To work flexibly in line with the needs of our customers and the team
- To provide excellent customer service to our instructing parties and clients at every opportunity, setting tasks where needed to progress each case
- Input computerised data with speed and accuracy
- To liaise with treatment providers, experts, instructing parties and clients in a professional manner
- To liaise with internal departments
- Work cohesively as part of a team

**Personal Specifications**:

- The person appointed will be able to work calmly under pressure
- You will be able to project a polite and professional attitude
- A keenness to learn and develop
- Able to demonstrate enthusiasm and self-motivation
- Able to work upon own initiative
- Interpersonal skills and an excellent telephone manner
- English and Maths to G.C.S.E standard Grade C or equivalent
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Package**:

- 37.5 Hours, Monday-Friday
- Flexible working: We offer the ability to work from home/office on completion of training and a probationary period
- Company Stakeholder Pension
- 20 days Annual Leave plus Bank Holidays
- Optional health care scheme after a qualifying period
- 2 work parties per year

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Clayton-Le-Woods

Reference ID: Rehabilitation administrator